Caroline Goldsworthy

Strategic change and programme management professional with over 20 years' experience delivering complex transformation, infrastructure and organisational change. Extensive experience working with local government, senior leaders, elected representatives and suppliers, including delivery of BDUK programmes with Suffolk and Norfolk County Councils. Experienced in strategic planning, governance, stakeholder engagement, process improvement, risk management and developing organisational capability.

Project Manager - Openreach

(2021-04 - 2021-11)

• Developed the communication and engagement plan for project rollout. Ensuring all relevant parties understood their requirements
• Worked closely with client to enable them to achieve their rollout by due date

PMO Manager - County Broadband

(2019-11 - 2020-01)

• Overhauled change governance to ensure that controlled change was implemented and budgetary constraints were included in all change decisions
• Reviewed processes with the team to develop realistic and effective processes collaboratively
• Created an end-to-end financial analysis of budget against anticipated costs, highlighting where costs were missing or unrealistic

Author and Publisher - Self-employed

(2018-11)

Built and operate an independent publishing business, managing budgets, forecasting, suppliers and product delivery. Deliver presentations, training and consultancy within the publishing community.

Programme/Senior Project Manager - British Telecom/Openreach

(2003-02 - 2018-10)

• Led on the Suffolk and Norfolk County Council BDUK contracts, with a combined budget of £100m, working closely with local authority project teams and senior stakeholders
• Managed complex stakeholder relationships across County Councils, county and parish councillors, MPs, suppliers and internal governance teams
• Led the Change Control process for the £238m Midlands region contracts, with responsibility for ensuring programme funds and resources were used appropriately, challenging proposed changes on cost, value and delivery impact, and providing visibility through governance
• Developed Phase Three BDUK programme bid submissions, bringing together delivery, commercial and financial requirements
• Provided BDUK programme expertise and support to other regional programmes, including Northern Ireland
• Developed the scope and operating model for the Contract Management role, defining responsibilities and supporting effective delivery
• Led teams of 20+ project managers, providing mentoring, coaching and performance management
• Developed and delivered project management coaching and training programmes to build capability across project teams
• Developed and maintained budget and income trackers for the Midlands Region, supporting financial planning and management
• Developed executive reporting and performance dashboards, providing the Midlands Regional Director with a clear view of programme performance, risks and delivery

MA - Language Acquisition - University of Essex (2001-04)

BA (Honours) - Spanish Language and Linguistics - University of Essex (1999-07)