Caroline Stretton

I am a hardworking individual with work experience within varied sectors. I am an excellent communicator both written and verbal and able to relate to people on all levels. I have excellent attention to detail and I can work with accuracy.

I am a good team player and also able to use my own initiative and make decisions when required. I take a proactive approach to problem solving and prioritise workload in order to meet timescales, deadlines and targets. I have a flexible outlook to working hours.

I am looking for a role where I am able to use my current skills and experience and to build upon them further, having gained over 15 years of experience in customer service.

Administration Assistant - The Lakeside Cafe, The Hearing Centre

(2024-02)

I welcome people face to face ask them how I can help with their enquiry, whether it be giving them details of our services and products or just advise and pricing, I will ask all questions to help them fully with their enquiry, aim to book an appointment for them with all the information given. I also take telephone calls and respond to emails dealing with their enquiries and giving all details required. After appointments I take payments and rebook follow up appointments and reassure them.

Administration Assistant - Beacon Nursery/Beacon Academy Loughborough - Loughborough

(2010-08 - 2023-03)

• First point of contact for staff, children, parents and external visitors.
• Signing in and out, checking external visitors DBS', booking meeting rooms and ordering lunches for the day.
• Checking the company emails and forwarding to the appropriate staff members on a daily basis.
• Noting all staff absences and reporting to head teacher.
• Updating all data on a consistent basis.
• Balancing all cash received within the school and projecting the data on to a document.

Mid Day Manager - Beacon Nursery/Beacon Academy Loughborough - Loughborough

(2010-08 - 2023-03)

• First point of contact for staff and parents.
• Supervising a team of 9 and arranging cover when required.
• Preparation, organisation and coordination to accommodate breakfast, lunch and after school club activities.
• Responsible for ordering vital resources.
• Prioritise tasks effectively to ensure a smooth service to children and parents.
• Support for all external events, coffee mornings, parent's evenings, breakfasts and afterschool clubs.

Cook/Chef Assistant - Queens Park Café Loughborough - Loughborough

(2009-11 - 2010-09)

• Preparation and handling of both hot and cold food, ensuring right temperature controls are in place.
• Ensuring the preparation areas are run in a clean, efficient and safe manner.
• Opening, closing and recording the cash registers activities throughout the shift.
• Stock control and rotation.

Front of House Receptionist - Ruddington Hall - Nottingham

(2008-01 - 2009-10)

• First port of call for greeting and welcoming clients to the venue.
• Ensuring client's requirements are met and directing them to their designated locations within the venue.
• Management of the visitor's log book for client appointments.
• Taking and transferring both external and internal telephone calls to their required department.
• Ordering and stock control of hospitality refreshments.

Café Assistant - Loughborough Leisure Centre - Loughborough

(2007-02 - 2007-09)

• Greeting and welcoming clients and visitors.
• Provision of excellent customer service of the front desk and serving tables.
• Ensuring all client orders are correctly understood including specific requirements.
• Kitchen stock control, stock rotation and stock replenishment.

Front of House Receptionist - Loughborough Echo Outlet - Loughborough

(2003-04 - 2006-12)

• Front of house customer facing dealing direct to the public through their town centre outlet.
• Taking external telephone enquiries including liaising direct with all internal office departments.
• Inputting and updating files on in house database.
• Obtaining information from clients via telephone, e-mail, and post.
• Liaising directly with businesses including estate agents and private landlords.
• Proof reading of internal and external documentation.
• Undertaking banking duties and dealing with cash sales within the store.