Cassandra Charles-Bagott

I am a senior technology and data leader with over 30 years’ experience delivering complex transformation across global organisations. My background spans programme management, enterprise systems governance, data strategy and operational service oversight, with accountability for multimillion-pound portfolios, outsourced partners and cross-functional delivery teams.

I operate at the intersection of business and technology—translating commercial objectives into robust technical solutions that are scalable, controlled and value-driven. I am particularly experienced in enterprise platforms such as Dynamics 365 and the Microsoft ecosystem, including governance of support models, release management, integrations, incident escalation and Agile delivery frameworks.

My leadership style is structured and outcome-focused. I bring financial discipline, risk awareness and strong stakeholder engagement, ensuring that systems not only function technically but also support growth, compliance and operational resilience. I am comfortable working with executive stakeholders, product owners, managed service providers and development teams to set standards, define guardrails and drive continuous improvement.

At my core, I am motivated by building stable foundations that enable organisations to innovate confidently—balancing technical integrity with commercial pragmatism.

Senior Programme and Data Management leader with over three decades of experience delivering complex technology, finance and operational transformation across global enterprises. Extensive background in enterprise systems governance, Microsoft ecosystem platforms (including Dynamics 365 and Power Platform), outsourced service management and large-scale change delivery.

Proven track record of owning multimillion-pound portfolios, leading cross-functional and third-party teams, and delivering against time, cost and quality targets. Strong expertise in platform oversight, production release governance, SLA/OLA management, incident escalation, integration monitoring and Agile delivery models.

Combines strategic leadership with hands-on operational control—aligning technology solutions to commercial objectives, strengthening financial discipline, mitigating risk and enabling scalable growth. Trusted advisor to senior stakeholders with deep experience operating in regulated, high-performance environments.

I have undertaken extensive study with the Open University, building a strong academic foundation alongside my professional career. My studies have focused on analytical thinking, structured problem-solving and applied research—directly complementing my work in programme management, data governance and enterprise systems delivery.

I am now progressing to the next level of formal study to further strengthen my academic credentials and deepen my expertise. This continued commitment to professional development reflects my disciplined approach to growth, combining decades of practical leadership experience with ongoing structured learning.