Administration Assistant - NPS - Cardiff
(2018-09)
- Maintain accurate work-group schedules and case management records, including recording hours worked.
- Work closely with probation practitioners to support effective risk management and ensure enforcement activity is completed accurately and promptly, including prioritising recalls.
- Record, update and distribute information relating to risk management, ensuring practitioners receive timely information on tasks and deadlines.
- Liaise with Offender Managers and other colleagues to provide timely information relating to compliance, progress and behaviour.
- Provide administration support for court procedures, including breaches, applications to revoke or amend requirements, and transfers.
- Commence breach processes and prepare Final Warning letters, breach correspondence and Summons documentation.
- Collect witness statements and supporting evidence and complete relevant sections of breach reports for the relevant officer.
- Prepare and submit requests for revocation of Orders to the Court as directed.
- Liaise with Court staff to obtain missing paperwork and support timely case inductions.
- Collate information and documentation for new case inductions.
- Take accurate meeting minutes and maintain clear administrative records.
- Support safeguarding-related administration and provide information for internal and external performance and statistical returns.
Administration Assistant - ISG - Parklands, Stoke Gifford, Bristol
(2013-01 - 2013-09)
Provided administrative and customer service support in a busy professional environment.
- Maintained databases, customer records, spreadsheets and relevant administrative records.
- Organised, monitored and updated diaries, work permits and key deadlines with strong attention to detail.
- Received, screened and responded appropriately to correspondence.
- Produced reports, minutes and other written material.
- Organised video conferences, meetings, seminars, corporate events and board functions.
- Ordered stationery and monitored office supplies to ensure sufficient stock was maintained.
- Supported the maintenance and day-to-day administration of office equipment and IT-related issues.
- Prepared monthly reports and updated information on the DAD system.
- Checked daily updates and ensured revised drawings were appropriately plotted and records updated.
- Demonstrated strong organisational and prioritisation skills while managing competing demands.
Team Support - Welsh Assembly Government - Tŷ Afon, Bedwas Road, Caerphilly
(2007-01 - 2013-12)
- Provided day-to-day administrative support to programme teams, including minute-taking support.
- Maintained information databases and communicated with external customers and contractors to obtain required information.
- Organised meetings, seminars, workshops and initiative events, including agenda preparation and administrative support.
- Managed customer records and supported accurate data and spreadsheet administration.
- Processed invoices and assisted with monthly financial administration and budget monitoring.
- Provided professional customer service and maintained effective working relationships with internal and external contacts.
- Organised and prioritised workloads to meet deadlines.
Credit Controller - Laterooms.com
(2007-03 - 2007-03)
- Reconciled daily cash allocations and monitored customer accounts.
- Identified and analysed customer debt positions and maintained accurate ledger records.
- Prepared customer letters and statements for outstanding balances and generated computerised invoices.
- Handled customer queries and credit-control administration professionally and assertively.
- Processed customer information and maintained accurate administrative records.
- Handled written and verbal complaints with empathy, professionalism and appropriate assertiveness.
- Worked independently and as part of a team to meet deadlines.
- Set and monitored credit limits and reviewed processes as required.
- Used SAGE for financial and credit-control activities.
Reservation Supervisor - Park Plaza Hotels Europe - London
(2003-08 - 2005-12)
- Maintained accurate booking records on hotel reservation systems and monitored future room availability.
- Supported revenue forecasting and adapted sales activity to changing market conditions.
- Used Galileo and GDS systems including Sabre, Amadeus and Worldspan.
- Loaded group bookings accurately into the PMS using appropriate rate and market codes.
- Updated daily checklists and investigated discrepancies promptly.
- Confirmed room allocations for travel agents and maintained accurate booking information.
Imports Administrative Clerk - Gondrand UK London
(1999-05 - 2003-12)
International Freight Forwarding
- Processed customer details, consignment information and associated administrative records.
- Handled customer queries and directed enquiries to the appropriate department where necessary.
- Supported three European import services and coordinated delivery arrangements.
- Communicated arrival dates and booked deliveries by telephone.
- Handled written and verbal complaints with empathy and assertiveness.
- Maintained regular communication with customers, agents, hauliers and potential customers in a busy environment.
- Tracked consignments and proactively notified customers of delays or problems.
- Used Excel spreadsheets to maintain stock lists and support invoice administration.
- Investigated responsibility for negligence, damage or loss and supported insurance procedures.
- Liaised with branches and external agents to coordinate import activity.
Administration Clerk - Thistle Hotel East Midlands Airport - Castle Donington, Derbyshire
(1995-01 - 1997-12)
- Provided administrative and customer service support within a busy hotel environment.
- Accurately maintained customer information using databases and spreadsheets.
- Handled customer enquiries and directed queries to the relevant departments.
- Managed written and verbal complaints with empathy and professionalism.
- Maintained accurate customer records and administrative documentation.
