Catherine Hobman

Excellent time management skills. Highly driven individual.

Communication

Skills.

Problem Solving

Skills. Good organisation skills. Delivery of empathy and emotional intelligence. Part of the social committee at current role which includes arranging and hosting different events throughout the year to drive employee engagement. Collaborate with different people from across departments and businesses, which allows understanding the wider company and collaborating with others easily to drive change. Being part of a social committee is something I would hope to continue in the new role.

Customer Financial Support Associate / Operational Customer Support Specialist - Specialist Motor Finance Limited - Chester

(2024-09)

Communicate with customers who have failed to meet their contractual payments towards their Hire Purchase agreement. Assess each customer circumstance on a case-by-case basis to ensure the right outcome is achieved and good customer outcomes. Within this role must show excellent time management and attention to detail, ensuring actions on customer accounts are completed within time constraints and to a high level whilst operating in a regulatory environment.

Work with vulnerable customers daily, and must communicate with empathy whilst ensuring meeting the requirements of the role. In charge of the admin tasks for the collections department. In charge of the collections email inbox by responding in a professional and timely manner to customers enquires.

• Admin work for my team such as emails and portal requests
• Speaking to financially vulnerable people
• Having difficult conversations with customers
• Showing empathy with the customers but also helping the customer come to the best outcome for themselves
• Having one to one meetings with my line manager so asking questions and building on my skills going forward
• Responding within SLA to all collections emails and trying to find a resolution via email
• Admin and organisation skills to run effectively the inbox and forward appropriately to the correct department when required
• Refund requests forms from other departments
• Working alongside my colleague to work VT requests
• Using our system to do due date changes where appropriate

Student Midwife - NHS - Stafford

(2022-09 - 2024-09)

Studied as a student midwife for 2 years. While on placement worked on the wards and also community.

• Did admin tasks, keeping records up to date
• Monitoring women's and baby's vital signs
• Breastfeeding support
• Handwritten tasks
• Learning and using the computer systems
• BP and urine checks
• Looked after vulnerable women in the antenatal, interpartum and postnatal period
• Alongside doing assignments and been course rep in 1st year
• Going to meetings and handovers
• Meetings and events for course rep and feeding back to my cohort

Health Care Assistant - Countess of Chester Hospital NHS Foundation Trust - Chester

(2021-05 - 2023-10)

Working in a busy ward at the hospital. Looked after patients and cared for them throughout their stay. Conducted blood sugars, and observations such as blood pressure, whilst ensuring patients had a comfortable stay. Looking after patients daily means showing empathy and handling sensitive situations.

• Writing up and details and concerns for the patients
• Admin of the patients data
• Training of staff and making sure they are comfortable with what is required of them
• Coaching of staff

Customer and owner relations specialist - Sykes Holiday Cottages - Chester

(2019-07 - 2021-05)

Dealing with daily admin of emails and workshops. Fast paced and busy office environment.

• Dealing with calls
• Managing my own caseload of cases opened and resolved
• Coming to a resolution for the customer and owner

Reservations Co-ordinator - DoubleTree by Hilton - Chester

(2018-05 - 2019-06)

Booking of hotel and spa reservations.

• Answering the phone and emails in a professional manner
• Diverse environment for hotel and spa reservations
• Daily office admin tasks
• Working with commercial manager to discuss targets and figures
• Meetings about maximising targets
• Running office meetings
• In house training

Barista - Costa Coffee - Chester

(2017-10 - 2018-05)

Conference and Events Coordinator - Holiday Inn - Ellesmere Port

(2017-01 - 2017-05)

Working in all the office to bring in conference and events.

• Handling enquiries from forest contact to compilation
• Maintaining daily communication with teams and clients
• Reporting to managers about budgets and targets
• General office jobs as required

Receptionist - Crowne Plaza Hotel - Chester

(2016-07 - 2017-01)

Customer Service Assistant - Waitrose - Chester

(2014-10 - 2016-07)

Animal Care Assistant - Flamingoland zoo - Malton

(2011-08 - 2012-09)

Animal Care Assistant - Creepy Crawlies - York

(2011-10 - 2012-05)

first year officer - York College - York, North Yorkshire

(2010-09 - 2011-06)

Working as the first year officer I supported all aspects of the union. With this year it became the most successful year that the union had, due to the hard work of all involved. My part was to assist and organise all the different officers to ensure they were able to work effectively.

Certificate of higher education - Health care studies (obstetric patient care) - Staffordshire University (2022-09 - 2024-09)

BA hons - Events management - Chester university (2013-00 - 2016-07)

National diploma - Animal management - Askham Bryan (2010-00 - 2012-00)