Catherine Stephenson

I am a marketing professional specialising in business to business marketing with extensive experience in customer loyalty, email campaign management and customer service. I am also a fully JNC qualified youth worker specialising in mentoring. I currently work for my church doing 7 hours of administration each week. I'm looking for some additional part time work that will ideally work around the school run.

Skills and personal qualities:

• Professional
• Hard working
• Organised with attention to detail
• Enthusiastic
• Creative and innovative
• I work well in a team and as an individual
• Adaptable and determined
• Excellent presentation, public speaking, and writing skills
• Encouraging and calm to be around
• Can lead others well
• Excellent communication skills

Sessional mentoring for Kick (May 2023 – Present) One to one and group mentoring at St Bartholomew’s primary school in Coventry.

Volunteering for Coventry Youth for Christ (May 2022 – May 2023) including mentoring at Finham Park 2 Secondary School and writing resources and delivering workshops for young people.

City Church Coventry – Administration Assistant (February 2021 – Present) This role includes all general admin, HMRC payroll and using the basic PAYE tools app.

Baxi – Role made redundant: (August 2020)

Baxi -Maternity leave: (July 2019 – August 2020)

Baxi Marketing Coordinator:(2018 – 2019):I project managed and executed a variety of different promotions on the award winning ‘Baxi Works’ and ‘Megaflo Rewards’ loyalty schemes. I also provided support to the wider marketing team across the full marketing mix.

• Creation, testing and distribution of email communications, including data selection
• Review and testing of new website and app features 
• Writing agency briefs for collateral and digital assets, proof reading and following internal sign off procedures
• Stock management of collateral, organising re-prints as required
• Producing sales briefs and supporting presentations to brief campaigns
• Regular training for the sales team and contact centre on the loyalty platform and promotions, including producing training guides
• Updating website content to keep information up to date and relevant
• Supporting the consumer Marketing Manager to launch campaigns internally, including posters, giveaways and literature
• Administration of the marketing budget and key point of contact for finance
• Managing the monthly marketing report, collating content from across marketing
• Preparing and delivering presentations, including presenting to the UK sales team at the annual sales conference
• Part of the Marketing Innovation team where we put forward and implemented ideas for how to imbed our marketing vision and create a collaborative and motivational culture
• Supporting PR Manager on internal and external communications 

Baxi Marketing Assistant:(2014 – 2018):Administrative support and key contact for the launch and running of ‘Baxi Works’ digital loyalty scheme; training and supporting the helpline staff, the installers that use the scheme and the sales force, to ensure excellent and informed service was provided. I also supported the wider marketing team on a variety of marketing projects and produced and managed content for communications sent to the installers.

Baxi Genuine Parts call centre: (2012 – 2014):Customer services administrator and call handler. I regularly trained new starters in the team.

Coventry cathedral, Birmingham children’s hospital, St Martin’s C of E church, Coventry Youth for Christ and Coventry carer’s centre:(2009 – 2012):A number of youth work placements whilst studying my degree.

Staples, Wensley & Lawz and AXA:(2007 – 2009): A variety of retail and administrative experience.

Marketing Qualifications

• IDM, (Sept 2018):The institute of direct and digital marketing, ‘Customer retention’ course. 
• CIM, (Sept 2016): July 2017: Level 4 qualification.
• CIM,(April 2016): ‘The practical guide to marketing’ course.

Recent youth work training

• Boomerang mental health training – by RISE (24th November 2022)
• Mood awareness training – by RISE (3rd October 2022)
• Mental Health First Aid Course – MHFA England (16th July 2021)

Education

University Education (2009 – 2012): 2:1 BA Honours degree in ‘Youth and Community studies with Practical Theology’ at St John’s College, Nottingham with The Centre of Youth Ministries (CYM)