Cathirina Jonal

Senior QA Analyst / Test Analyst with 8+ years' experience testing web applications, mobile apps, bespoke business systems, e-commerce platforms and client-facing digital products. Experienced in reviewing requirements, preparing business process test scenarios and test cases, executing functional, system, regression, integration, cross-browser, API and UAT testing, and managing defects through to closure. Currently testing mobile applications on both iOS and Android, alongside web application releases.

Confident working with developers, business users, customers and stakeholders to clarify requirements, investigate issues, support release readiness and improve product quality. Experienced in Agile delivery, structured release testing, defect triage, test documentation, release notes and post-release validation.

Senior Quality Analyst / Test Analyst - Souqbox.io - UK Onsite / Remote (UK onsite from Jan 2023)

(2019-02)

• Test web and mobile applications across Souqbox products, including MHub, RiskPal, e-commerce workflows and client-facing business systems.
• Review requirements and user stories to understand the business process, expected behaviour, acceptance criteria and areas that may need regression testing.
• Prepare practical test scenarios and test cases covering functional behaviour, user access, approvals, permissions, data visibility and end-to-end workflows.
• Carry out functional, system, regression, integration, API, cross-browser and UAT testing across regular release cycles.
• Test mobile applications on iOS and Android, checking user journeys, layout behaviour, permissions, validation messages and release readiness.
• Use Postman for API checks and basic data validation where needed, mainly to confirm system behaviour, integration results and data accuracy.
• Raise and manage defects in Jira and YouTrack with clear steps to reproduce, screenshots, expected results, actual results, priority and retest updates.
• Investigate issues by gathering evidence, reproducing the problem, checking user roles or permissions, and working with developers to identify the likely cause.
• Test MHub workflows such as inventory, product setup, orders, client visibility, user access and data integrity, making sure client-specific information is only visible to the correct users.
• Test RiskPal workflows including risk assessment creation, submission, approvals, permissions, business rules and end-to-end release readiness.
• Support UAT and release checks by confirming fixes, sharing test evidence and communicating outcomes clearly with developers, customers and business users.
• Maintain release notes, training manuals and user help guides so that users and support teams understand product changes after release.

Web Developer - SPS Consulting Services Ltd - UK Onsite

(2016-12 - 2019-01)

• Supported the maintenance and enhancement of the CIMA Connect Drupal web platform.
• Worked on website updates, platform changes, issue fixes and controlled releases.
• Used Jira, Confluence, Git and Bitbucket for task tracking, documentation and source control.

IT Support Manager - Dresstation - Angola

(2012-12 - 2016-10)

• Supported retail POS software, database updates, sales data flow and day-to-day IT operations across store activities.
• Managed software, inventory and reporting processes, working closely with finance and store teams to ensure accurate operational data.
• Investigated and resolved system, stock and operational issues, supporting smooth store performance and business continuity.
• Assisted with customer service support and promotional communication through website updates, store displays and email campaigns.

Application Support Analyst / UK Onsite-Offshore Coordinator - Logica / CGI - India & London, UK (Including 1 year onsite at OFCOM, London)

(2006-07 - 2012-10)

• Delivered ITIL-based application support for UK clients including OFCOM, British Council, Metronet and Medical Research Survey.
• Led the onsite transition and migration of key OFCOM applications from Capgemini to Logica, working closely with the OFCOM business team, offshore support teams and technical stakeholders.
• Acted as the main coordination point between UK business users and offshore technical teams, ensuring smooth knowledge transfer, issue resolution, application handover and service continuity.
• Supported deployment and testing activities for around 10 business applications, including impact assessment, unit testing coordination, issue investigation and client communication.
• Worked on change requests and production issues, helping to understand the business requirement, assess the impact, coordinate fixes and support successful delivery.
• Monitored production applications, daily reports and system issues, escalating risks and following up with the relevant teams until resolution.
• Supported routine maintenance, database backups, incident management and application support activities to ensure stable day-to-day system operations.
• Assisted with web page updates and small application changes based on business requirements, ensuring updates were tested and aligned with client expectations.

MBA - Human Resource Management - University of Madras (2008 - 2010)

B.Tech - Information Technology - Anna University (2002 - 2006)