Rianka Kumar

ISTQB & PSM1 certified Functional Consultant/Test Analyst/Lead/Defect Manager/Scrum Master with extensive experience in Quality Assurance in both traditional & Agile Methodologies, functional domain knowledge, management and communication skills in a multinational organization.

Competencies

• Strong understanding in STLC and SDLC
• Expertise in building, leading & driving testing teams from multiple vendors with multiple projects.
• Expertise in undertaking all testing activities -
• Issue Identification & Estimation, Implementation of QA processes & procedures.
• Preparation of User stories, Test plans, Test Scripts for functional, regression testing, ensuring product quality and adherence to specifications.
• Expertise in managing defect lifecycle using JIRA, from identification and reporting to resolution and closure,

improving defect resolution time

• Expertise in conducting root cause analysis on critical defects, driving continuous improvement initiatives that enhanced overall product quality.
• Expert in validation, follow-up, solution verification, and escalation actions for all defects.
• Expert in introducing defect triage process, improving thecommunication between QA & Development teams resulting is faster resolution time for critical issues.
• Expert in building good customer relationship, interacting with them in daily basis.
• Leading release specific Defect calls, coordinating with Business, multiple vendors.
• Expertise in Test and Defect Management Tools like JIRA, Zephr, Confluence, HP ALM
• Hands on experience in Sales Force & Oracle SOPRA Mortgage Applications, ERP tools like Pearl chain Apps (CPQ & CM).
• Other tools used: Service Now, mainframe, Data Retrieval Tool, Project Room.

I have 11 years 9 months experience in Tata Consultancy Services ! Below are my clients:

QA Lead/Senior Test Analyst (December 2023 - Present (11 months))

London, United Kingdom

Working as a Senior Test Analyst/Lead with Nottingham Building Society (NBS).

Defect Manager (March 2020 - November 2023 (3 years 9 months))

London, England, United Kingdom

3+ years of experience in Defect Management in Lloyds Banking Group.

Senior Quality Assurance Analyst (January 2017 - March 2020 (3 years 3 months))

Amstelveen, Netherlands

3+ years of experience in Canon.

Quality Assurance Engineer (March 2013 - December 2016 (3 years 10 months))

Kolkata, India

3+ years of experience in Citi Bank.

BTech from 2008 to 2012