Cathy

I consider myself a dedicated, enthusiastic, and resourceful individual with excellent customer service skills. Proficient with Microsoft Office, Windows Operating Systems, and a proven track record of not only meeting, but exceeding, goals and quotas.

Store Manager at AT&T (2022-11 – Present)

• Provide leadership, guidance, coaching & motivation to the retail sales team
• Demonstrate the knowledge of company products and services
• Promote & maintain a performance-based culture
• Deliver a superior customer experiences & achieve desired sales results
• Maintain a store environment that aligns with the needs of the business

Assistant Store Manager at Xfinity (2019-11 – Present)

• Provide leadership, guidance, coaching & motivation to the retail sales team
• Demonstrate the knowledge of company products and services
• Promote & maintain a performance-based culture
• Deliver a superior customer experiences & achieve desired sales results
• Maintain a store environment that aligns with the needs of the business

Retail Sales Consultant at Xfinity (2015-09 – 2019-11)

• Assisting and consulting customers on Xfinity products and services
• Achieves sales and customer experience goals and objectives
• Is accountable for individual results and impact on team
• Provide product demonstrations to educate customers on product capabilities to maximize their experience

Sales Support Rep at AT&T (2014-09 – 2015-02)

• Responsible for opening/closing store
• Provided a high level of customer service & retention by up-selling and informing current customers of new equipment/accessories/plans
• Demonstrate all electronic devices to potential new customers & current customer upgrades

Customer Service Rep at AT&T Call Center (2011-10 – 2013-08)

• Provided customer service for an average of 40 calls per day
• Ensured superior customer service by addressing customer concerns, demonstrating empathy, and resolving problems on the spot
• Responsible for handling customer account inquiries, accurately providing information to ensure resolution of productive/services
• Responsible for deescalating upset customers to ensure customer satisfaction
• Turned constructive criticism into a positive situation on the next call

B.A. in Accounting – Arizona Global Campus (2021)

High School Diploma – McIntosh County Academy (2000)