Halyna Benidir

Accomplished Store Manager with over 18 years experience at Oliver Bonas, leading high-performing teams, driving commercial success, and delivering exceptional customer experiences. A people-focused leader with a strong track record of developing talent, improving operational efficiency, and creating positive, inclusive store cultures. Combines commercial awareness with a data-driven approach to identify opportunities, improve performance, and deliver sustainable results.

Passionate about continuous improvement, digital innovation, and using technology to enhance both customer and colleague experiences.

STORE MANAGER at OLIVER BONAS (2008-03 – Present)

• Lead, develop and inspire a team of 20+ colleagues, creating a positive and inclusive culture built on collaboration, accountability and growth.
• Use KPI analysis, commercial reporting and customer insights to identify opportunities that have contributed to sales performance improvements of 15–20%.
• Champion exceptional customer service, building customer loyalty and ensuring consistently high service standards.
• Coach and mentor team members through regular feedback, development planning and hands-on leadership, supporting progression and engagement.
• Oversee all aspects of store operations, including inventory management, workforce planning, compliance and day-to-day trading activities.
• Deliver store initiatives that align with brand values while enhancing the customer journey and supporting commercial objectives.
• Partner closely with Area Managers and People Advisors to communicate performance, identify talent and support business priorities.
• Introduced digital tools and streamlined reporting processes to improve communication, efficiency and decision-making across the store.

RETAIL STORE MANAGER at PERFECT PRESENT / CARDS GALORE (2002-02 – 2008-03)

• Managed a high-volume retail environment, leading teams of up to 20 employees while consistently delivering excellent customer service.
• Designed and delivered structured training and development programmes, with 30% of team members progressing into leadership positions.
• Applied strong commercial awareness to optimise visual merchandising, promotional execution and customer engagement.
• Maintained high standards of operational excellence, ensuring efficient processes and a well-organized store environment.

PRIMARY SCHOOL TEACHER at UNITED KINGDOM (2001 – 2001)

Worked as a primary school teacher during her first year in the UK, drawing on her teaching qualification and experience in education.

Qualified Teacher (1998 – 1998)

Diploma of Higher Education with Honours in English Language & World Literature – Pedagogical University, Ternopil, Ukraine (1997-06 – 1997-06)