Cerys Tatton

I am an outgoing, reliable and hard-working person with over 6 years of experience in customer service based roles, including in retail, hospitality, and bar work. I have excellent communication skills and work very well within a team. On top of this, I am detail-oriented and have great organisational skills.

B&R Catering – March, Cambridgeshire 

• When home from university, I am a casual worker with B&R catering who cater mostly weddings, but also other events such as birthday and garden parties
• Experienced in serving both food and drinks to guests in a timely and professional manner, within a team of other workers
• At weddings, I have a responsibility to provide great service and go above and beyond to help the bride and groom’s day run as smoothly as possible. 

Newcastle University 

• I am employed by the university to represent them at events such as open days, postgraduate events, and school visits, where I am trusted to communicate with students and their parents about Newcastle city, the university, my degree, and other aspects of university life
• I have also worked as a group rep at two residential summer schools for year 12 students, where I was assigned a group of students to lead through various group work activities over the course of a week. 

Waitrose & Partners – Peterborough branch 

Retail assistant and café team member (November 2017 – January 2022)

• Cash handling
• Checkouts
• Customer service desk
• Stock handling 
• Café work front and back of house - experienced as a barista, server and cook 
• Frequently and flexibly moving between departments mid-shift to meet demands
• Upselling products 
• Taking phone calls 

The Spice Bank – March, Cambridgeshire 

• Communicating with customers
• Taking orders from them both in person and over the phone and relaying these to other team members
• Bartending work
• Cleaning 
• Organising orders going out to delivery staff

Aria Court Care Home – March, Cambridgeshire 

Assistant activity coordinator (September 2018 – March 2019)

• Planned activities for residents, such as games, baking, and day trips out
• Many of the residents I worked with had health conditions which meant I had to learn how to adapt activities and my care to suit them

Medicine and Surgery MBBS – Newcastle University

September 2020 – present

A-levels – Neale Wade Academy, March

September 2017 – June 2019

Psychology – A, Biology – B, Chemistry - C

GCSEs – Neale Wade Academy, March

September 2012 – June 2017

9 A* or equivalent grades

1 A grade