Customer Service
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Working as Reservations and Reception Team Member in ibis london Whitechapel (Accor Group of hotels)
Worked as a Senior Executive in Indigo Airlines for 5years
Handling Reservations emails and doing group booking
Providing Group quotations.
Guest Relation handling and resolving escalated guest issues.
➢ Handling Check-in and Check-out.
➢ Room allocations for next day and updating traces for other departments.
➢ Reviewing Reservation mails on weekends and working on it.
➢ Adaptable to all weather conditions, place of work can be either at the Terminal or Apron.
➢ Motivating the third-party staff as a booster motivator to perform smooth operations.
➢ Handling Customer Complaints and Queries.
➢ Handling Check in Counters, Boarding Hall, Arrival Hall AndRamp Operations.
➢ Surveillance/ intelligence among suspected passengers / visitors
➢ Handling Ticketing, Reservations & EBT Counters.
➢ Handling Delayed and Diverted & Cancelled flights.
➢ Ensuring safe & secure operations as per the standard operating procedures.
➢ Profiling passengers and documents.
➢ Surveillance in departure hall.
Completed Msc International Business Management from UEL
