Asli Mert

An enthusiastic and self-motivated individual, highly experienced in customer service and possessing a varied and diverse skill set seeking a postion close to home and family. Extremely organised and be able to work under pressure either within a team or unsupervised on own initiative and Ability to multi-tasking and prioritising the issues under time pressure. Attention to detail and always safety oriented.

Experience and knowledge of leading and managing the teams in a highly demanding environment. Provides leadership and demonstrates team building skills direct to staff and evaluates performance as constructive feedback. Able to identify and meet the individual customer's requirements.

Ability to handle complains and difficult situations in a gracious manner with according to company procedures. Resolves all customer complains in a professional manner while prioritising customer satisfaction. Patient, polite and approachable with friendly personality.

Analytical and good problem-solving skills and effective decision-making.Excellent and effective verbal and listening communication skills Call handling promptly and in an appropriate manner. Proven track record of continues target achievement. Flexible attitude to suit operational requirements and reliable.

Loves working in multi-Cultural Environment

Senior Airport Agent , 08/0202 - Current Qatar Airways - Manchester, UK I am responsible for providing quality service to passengers in respect to check-in, boarding, special services, lounges, and baggage services as per QR's commercial and safety standards and procedures ensuring passengers and their baggage are handled in a consistent manner. Constant liaison with Check-in, transfer desk, lounge, and other related areas for the smooth acceptance of passenger. Liaises with check-in, transfer desk, and support Airport Services Supervisor in all areas.

Aircraft Turn

Around and Ramp /Meeting/ Check in Counters Provide leadership, manage Airport team, GHA to ensure on time flight closure working towards overall on time Departure ensure smooth passenger Handling. Effective decision making on daily basis. Escort and direct Arriving/departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges, and boarding gates etc.

Assist duty officer to handle company material and records. Completion of Post flights/Preflight documents KPI targets Liaison with GHA for quick processing of hotel and transfer passengers. Assisting with mishandling Baggage Enquires.

Assist passengers regarding entry requirements, visas, residence permits etc. Leasing with border force immigration and customs. Performs other related duties, as assigned, for the purposes of ensuring the efficient and effective function of the work unit.

Assisting with disruptions, complains denied boarding Involuntary, downgrades, late customers, excess baggage enquires supporting GHA.

Ensuring

Safety policies are followed al all the time. Generating reports SLA agreement reports, Emergency risk assessments.

Ensuring Dangerous

Goods, Ground Operation Manual / Ground Service Manual are followed. Provide cover for Supervisors any sickness or leave. Supporting ASDS AND ASO with delay reports Safety reports, Manpower allocations with workload and skills.

Generating various reports daily administrative duties keeping the workplace neat and tidy. Dealing with all customer enquiries, service failures and complaints leasing with Customer relations. Daily emails responses efficiently and follow ups with customers and outside agencies leasing accordingly with management.

Attending meetings within the team, head office and outside agencies Supporting the management team. Supporting ASA s with all enquires and training. I have also got extra duties such as training the QR staff and GHA train.

Daily leasing with catering orders DNATA , cleaning company Seatspecs . Dealing with Weapon, Live animal, Sports equipment, VIPS , special handling customers such as Young travellers, UMNR , Passengers with disabilities , Medical Customers , Allergies, Fit to fly , Pregnancy etc Shop Floor Assistance , 04/2020 - 08/2020 Morrisons - Rochdale , Manchester • • • • • • • • • • • Created attractive displays for merchandise to enhance sales.

• • • Trusted key holder, cash handling, safe. Maintained excellent customer satisfaction by providing helpful, friendly and attentive customer service. Established and nurtured effective relationships with customers, colleagues and store management. Assisted with store closing and opening duties, completing tasks such as stock counts, visual merchandising and cleaning. Assisted customers with product selection, providing detailed information and recommendations based on their needs. Followed health and safety guidelines meticulously to minimise risks and ensure a safe shopping environment. Coordinated with the warehouse team to ensure timely replenishment of stock on the shop floor. Handled customer complaints with empathy and professionalism, working towards satisfactory resolutions. Answered customer questions and located items without difficulty using up-to-date product knowledge. Greeted customers upon entry, offering assistance and guidance on store layout and product locations. Managed stock levels on shop floor, promptly restocking items to maintain optimal availability. Engaged with suppliers during deliveries, checking goods received against orders placed. Participated in team meetings, contributing ideas for improving sho

Dokuz Eylul University Economics