Chaitanya Kumar

Results-driven Facilities Management professional with 6+ years of multi-market experience in corporate facilities, office administration, vendor management, and operations. Adept at coordinating hard/soft services, optimizing space, ensuring safety/compliance, and delivering cost-efficient, high-quality facility support. Seeking the Assistant Facility Manager role at CBRE to drive reliable operations and strengthen client relationships.

Facilities Client: Merck life sciences at JONES LANG LASALLE INCORPORATED (2024-12 – Present)

• Manage day-to-day office facility operations, ensuring safety, hygiene, and regulatory compliance.
• Coordinate with vendors and service providers for cost-effective maintenance and AMC services.
• Oversee space planning, seating allocation, and office relocation projects.
• Supervise support staff (housekeeping, security, drivers) ensuring discipline and efficiency.
• Drive sustainability initiatives (energy efficiency, waste reduction) and track KPIs; produce MIS reports.
• Implement digital tools to automate administrative functions and improve efficiency.
• Key focus: strong client handling, vendor management, and proactive issue resolution.

Duty Manager at OXFORDSHIRE GOLF HOTEL & SPA (2023-01 – 2024-04)

• Reviewed and ensured accuracy of daily reports including arrivals, departures, room availability and guest services.
• Managed guest complaints and feedback tactfully, striving to exceed guest satisfaction.
• Supervised all public areas including lobby, guest amenities and parking to maintain aesthetic and safety standards.
• Provided coaching and mentoring to staff to improve operational efficiency and guest service standards.
• Led emergency response efforts ensuring guest and staff safety during incidents.
• Ensured compliance with all hotel policies, health and safety regulations.
• Coordinated staffing and resource allocation plans for smooth operational flow.
• Took ownership of any defects or operational issues impacting guest experience and liaised with relevant departments for prompt resolution.
• Managed check-in/check-out procedures ensuring accuracy and a welcoming environment.
• Conducted regular briefings and maintained communication with various departments to ensure high service quality.
• Played an active role as Manager On Duty, overseeing shift operations and making timely decisions.

Guest Service Manager at HAMPTON BY HILTON PARK ROYAL (2021-12 – 2022-11)

• Led recruitment, training, and development programs for guest services team ensuring alignment with brand standards.
• Handled escalations efficiently to enhance guest experiences and resolve conflicts amicably.
• Oversaw daily front office operations including reservations, check-ins, check-outs, and billing.
• Collaborated with housekeeping, maintenance, and other departments to ensure seamless guest services.
• Reviewed guest feedback and implemented continuous service improvements.
• Initiated and maintained guest recognition and loyalty programs.
• Developed performance metrics and monitored team adherence to quality standards.
• Fostered positive staff relations and encouraged teamwork and cooperation.
• Managed cash handling and ensured compliance with financial procedures.
• Provided leadership presence on the floor to motivate staff and interact with guests personally.

Front Desk Receptionist at NOVOTEL MILTON KEYNES (2021-02 – 2021-12)

• Oversaw overnight hotel operations, guest services, and payment processing while compiling daily revenue and occupancy reports.

Guest Service Representative at MERCURE EAST GATE HOTEL (2020-01 – 2020-12)

• Delivered guest arrival services, maintained hotel supply inventory, and supported F&B operations during night shifts.

Visa Officer at VFS INDIA (2018-04 – 2019-12)

• Assessed visa applications with accuracy and confidentiality; advised applicants on eligibility and status updates.

Food and Beverage Service Waiter at THE PARK HOTEL HYDERABAD (2016-01 – 2018-03)

• Delivered exceptional dining experiences through attentive guest service and menu expertise in a premium hotel environment.

MSC in INTERNATIONAL HOSPITALITY TOURISM AND EVENT MANAGEMENT – Oxford Brookes University (2022-01 – 2022-01)

BHM – Shri Shakti College of hotel management (2015-01 – 2015-01)

INTERMEDIATE – Sri Veda junior college (2012-01 – 2012-01)

X CLASS – triveni talent school (2010-01 – 2010-01)