Chakona Crawley
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
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About
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Experience
Admin Support Spec III at Prince George County Department of Social Services (12/2025-4/2026) (PROMOTION)
Serves as the initial point of contact for clients seeking benefits. Assists clients with applications; researches information; serves as the liaison between the client and benefit worker regarding various programs and benefits, general eligibility requirements, policies, and procedures.
- Serves as the initial point of contact for clients seeking benefits
- Assists clients with applications and researches information
- Serves as liaison between client and benefit worker regarding various programs and benefits
- Assists clients with completing applications and performs initial screening
- Researches databases to obtain and verify information needed to process initial applications
- Maintains logs of client documentation received
- Schedules and coordinates appointments for clients to meet with benefit staff
- Contacts clients for requested/needed information and responds to routine questions
- Analyzes needs and coordinates resources to support families/clients
Admin Support Spec II at Prince George County Department of Social Services (2025-09 – 2025-12)
Administrative support with focus on client services, application processing, and data management.
- Greeting walk-in customers, answering, and forwarding calls to appropriate staff
- Processing and scanning daily mail, ensuring accuracy and completeness of applications
- Scheduling appointments for clients applying for benefits
- Entering data through Application Registration into VaCMS
- Preparing reports
- Typing, word processing and data processing duties
- Assisting clients
- Maintain confidentiality and recognizing proper protocol for the dissemination of information
Communications Officer at Prince George County (Police Dept) (2019-08 – 2025-09)
Emergency communications and dispatch services for police department.
- Receive emergency calls by telephone, radio system or computer-aided dispatch system
- Interrogate callers to obtain information needed to determine appropriate course of action
- Maintain officer safety by continuous communication and sending appropriate back up and units
- Monitor and operate a radio console and computer equipment
- Modify warrants that are sent over from the courts
- Identify appropriate number and type of equipment or apparatus to dispatch
- Train new Communications Officers and complete DORs of trainee's progress
Office Technician at State Corporation Commission (2018-08 – 2019-07)
Public access and customer service for business entities filed with the SCC.
- Provide public access to all data relevant to various business entities filed with the SCC
- Answer heavy volumes of calls
- Take copy work requests
- Send emails to legal department and various other departments within the commission
- Send customer job aids as needed
Telecommunicator at Petersburg Bureau of Police (2017-02 – 2018-08)
Emergency call handling and dispatch operations.
- Receive emergency calls by telephone, radio system or computer-aided dispatch system
- Interrogate callers to obtain information needed to determine appropriate course of action
- Maintain officer safety by continuous communication and sending appropriate back up and units
- Monitor and operate a radio console and computer equipment
- Modify warrants that are sent over from the courts
- Identify appropriate number and type of equipment or apparatus to dispatch
Customer Service Account Rep at Butterworth's Furniture (2016-01 – 2017-01)
Customer service and retail account management.
- Calculate charges and process billing and payments
- Handle returns or complaints
- Review or make changes to customer accounts
- Batch processing
- Set up new accounts
- Process financing applications for customers
- Answer calls
- Till reconciliation
- Credit screening
- Daily store deposits
- Filing
- Switchboard operating
Security Officer (Interim Supervisor) at Securitas Security Agency (2010-09 – 2015-06)
Security operations and supervision.
- Staff scheduling
- New security officer training
- Safety assurance
- Perimeter patrols
- CCTV surveillance and video review
- Payroll transmission
- Policy, rule and procedure analysis and enforcement
- Access control and key control of facility, gates and doors
- Report briefing and presentation
- Screening of all employees, contractors, visitors and vendors
Education
High School Diploma – Petersburg High School (2001-06)
