Chan Wang

Project Manager with experience delivering CRM, CMS and digital transformation projects in client-facing environments. Strong at coordinating cross-functional teams, managing timelines, resources and risks, and keeping projects moving from briefing and planning through to delivery and post-launch support. Currently available immediately for a contract role.

Technical Project Manager & Operations Committee Member at Veda Consulting (2023-08 – 2026-05)

Owned end-to-end delivery of CRM, CMS, website, infrastructure and integration projects across multiple concurrent workstreams.

• Managed CRM-focused projects across platforms including CiviCRM, Microsoft Dynamics and Braze, covering requirements, configuration, integrations, data workflows, UAT, release planning and post-launch support.
• Used Workbook, Jira and Trello to manage project workflows, delivery plans, task tracking, resource visibility, sprint activity and stakeholder reporting.
• Managed project scope, timelines, budgets, risks, dependencies, resources and release plans to ensure controlled delivery.
• Led technical discovery and requirements definition with clients, translating business objectives into user stories, delivery plans, technical scope and implementation priorities.
• Coordinated developers, consultants, infrastructure specialists, third-party suppliers and senior stakeholders to align technical decisions and resolve delivery issues.
• Oversaw technical delivery activities including backlog prioritisation, development coordination, UAT, defect management, release planning and post-launch support.
• Managed project governance through RAID tracking, status reporting, budget monitoring, stakeholder updates and delivery documentation.

Customer Success Manager / Project Manager at Hays - Digital & Innovation Systems (2019-11 – 2023-03)

Moved from Customer Success into Project Management, leading digital and operational change initiatives in a fast-paced, stakeholder-focused environment.

• Managed end-to-end project delivery across requirements gathering, planning, development, UAT, release and post-implementation support.
• Coordinated cross-functional teams in an Agile environment, balancing timelines, priorities, risks and stakeholder expectations.
• Worked closely with business stakeholders to define requirements, manage feedback, communicate project status and support continuous improvement.
• Supported delivery workflows from briefing and planning through to testing, deployment and user adoption.
• Led user engagement activities, including product demonstrations, user guidance and feedback collection to support successful adoption.

Customer Success Team Manager - AMS Region at SHL (2018-06 – 2019-04)

Managed a regional Customer Success team, overseeing day-to-day service delivery, workload priorities, customer support and continuous improvement.

• Managed SME client accounts, including onboarding, retention, renewals, issue resolution and relationship management.
• Produced KPI and customer reporting to monitor performance and service quality.

Customer Success Team Leader - ANZ Region at SHL (2013-01 – 2018-06)

• Worked directly with clients on post-sale onboarding, renewals and ongoing support.
• Delivered feedback based on customer satisfaction data and behavioural insights.
• Supported team members through coaching, training and mentoring.

Technical Support Specialist - APAC Region at SHL (2010-07 – 2012-12)

Provided first-line technical support to clients, requiring patience, empathy and clear communication under pressure.

Foundation Course in Psychotherapy & Counselling – British Psychotherapy Foundation (2026-01)

Master's Degree in Communication Studies - International Journalism – University of Leeds (2007-09 – 2008-11)

Bachelor's Degree in Communication and Media Studies – Communication University of China (2002-09 – 2006-07)