Chang Hui Hsu

International Logistics & Air Freight Operations Specialist with 5+ years' experience supporting cross-border shipments, export documentation and fulfilment workflows across Asia-Pacific and the UK. Proven ability to manage complex documentation (L/C, B/L, Commercial Invoices), coordinate high-volume international shipments and ensure customs compliance.

Strong

Mandarin and English communication skills with demonstrated success in remote cross-cultural collaboration and stakeholder alignment. Seeking to contribute operational excellence to China–Japan and global air freight routes.

Mandarin Executive talent facilitation - Freelancer

(2020)

• Empowered senior executives to navigate complex cross-border communications, enabling precise articulation and securing key stakeholder buy-in in high-stakes international meetings.
• Facilitated high-level strategic alignment sessions, guiding executive teams to challenge assumptions, resolve blind spots and establish consensus during critical decision-making processes.
• Designed and delivered leadership development programmes that transitioned executives from top-down command styles to supportive leadership, driving greater team ownership, accountability and proactive execution.

Supply Chain Consultant (Remote) - Deel IT (Previously Hofy) - London, UK

(2022-06 - 2022-08)

• Streamlined logistics and fulfilment workflows by conducting rigorous supplier assessments, ensuring operational consistency during a period of rapid scale-up.
• Managed complex datasets across internal systems to ensure 100% accuracy in shipment and payment records, supporting finance and operations teams.

Operations Manager – Amazon FBA & UK Logistics - OTT Logistics Ltd - London, UK

(2018-04 - 2019-04)

• Developed bespoke Excel dashboards to monitor sales velocity and stock movement for Amazon FBA, directly informing replenishment cycles and reducing stock-out risks.
• Implemented a new barcode and stock-control system that eliminated manual errors and significantly improved inventory traceability.
• Acted as the primary point of contact for freight forwarders and warehouse teams, resolving operational bottlenecks through proactive communication.

Senior Shipping Specialist – International Trade & Export - Sheico Group HQ - Yilan, TW

(2017-02 - 2018-02)

• Supply Chain Coordination: Orchestrated high-volume ocean and air freight shipments, aligning factory production schedules with international customer demand patterns.
• Documentation & Compliance: Managed complex export documentation (L/C, B/L, Commercial Invoices) for global sportswear accounts, ensuring zero-delay delivery cycles and full customs compliance across ocean and air freight shipments.

B.A. - PE - National TW University of PE and Sport (2009-09 - 2012-06)

CHS Diploma - Specialized in Natural Science Track & Vocational Business Track - National I-Lan Commercial Vocational Senior High School TW (2007-09 - 2009-06)