Chantel Thomas

A recently qualified People Professional with an exceptional proven Employee Relations success track record working within public sector organisations. Inspires confidence in employee and management teams, maintaining complete employee confidentiality and ensuring communication channels remain open—acknowledged expertise in research and analysis, specialising in corporate support strategies and employee development. Experienced in industrial relations management, trade union relations, change management, highlighting the benefits of change to gain full buy-in, conflict management and negotiation, restructuring, policy development and implementation, employment law, employment terms, training and development, and stakeholder management.

Sales Administrator EMEA at Michael Page (Temporary Agency) (2026-01 – Present)

• Providing administrative support to the sales team.
• Responding promptly to customer queries.
• Maintaining customer database records.
• Preparing sales reports and presentations.
• Maintaining confidential company filing systems.
• Supporting cross-departmental coordination.
• Extracting, maintaining, and reporting data.

Administration Assistant at National Animal Welfare Trust (2022-06 – 2025-03)

Built and maintained strong relationships with supporters, including processing payments, answering queries, auditing records, preparing correspondence, supporting marketing activity, resolving honouring issues, and ensuring GDPR compliance. Managed the charity-wide Raiser's Edge database and supported accurate data presentation.

• Handled supporter enquiries via the website, phone, and email, resolving issues promptly and completing related administrative tasks.
• Training new starters on how to use the database.

Employee Relations / Industrial Relations Support Manager at Royal Mail Group Ltd. (2016-04 – 2018-02)

• Responsible for the provision of Industrial Relations guidance and support at all levels
• Addressing IR issues and delivering opinions to HR, Senior Management and Union Representatives including analysis of CCTV footage as part of management investigations
• Organising training in Industrial Relations formulating positive relationships with stakeholders
• Liaising with Royal Mail legal team to provide information on legal aspects of industrial action.
• Monitoring relevant casework and allied reports to maintain knowledge of IR legislation.
• Developed and maintained business, training, and development contingency plans.
• Attending national conferences, preparing summaries, and delivering presentations at all levels

Downstream Access Central Control Administrator at Royal Mail Group Ltd. (2009-01 – 2016-04)

CIPD Level 5 People Management Associate Diploma in People Management (2025-04 – 2026-06)

Bachelor of Arts (Hons) in Marketing & Spanish

GNVQ Advanced in Business & Finance