Tim Richards

I’m a commercially focused HR and operations professional with a background in senior retail leadership and people-focused project delivery. With over 15 years’ experience across fast-paced, customer-facing environments, I’ve led recruitment strategy, improved operational efficiency, and supported cross-functional business change. I’m CIPD Level 5 qualified, detail-oriented, and known for my collaborative style, resilience, and ability to deliver results through people. I thrive in environments where I can contribute to both strategy and execution, helping businesses grow through culture, compliance, and continuous improvement.

I bring over 15 years of experience across HR, retail operations, and team leadership in both corporate and fast-growing SME environments. Most recently, I’ve supported strategic HR functions at Reward and Clear Dental, focusing on project coordination, payroll, recruitment, compliance, and employee experience. Prior to that, I held senior leadership roles at Waitrose, where I led commercial performance, operational improvement, and staff development for a high-performing retail site. I’ve consistently driven results in customer satisfaction, team engagement, and organisational efficiency, underpinned by a people-focused and data-informed approach.

I hold a CIPD Level 5 qualification in Human Resource Management and am an Associate Member of the CIPD. I’m currently completing a BA (Hons) in Arts & Humanities (Art History) with The Open University, reflecting my commitment to lifelong learning. My professional development also includes the Waitrose Branch Management Development Programme and additional certifications in HR, employment law, compliance, and leadership.