Charisma May Manuel

Friendly and reliable professional with experience in aviation and 5-star hospitality. Looking for a part-time role where I can use my strong customer service skills, stay calm under pressure, and create a welcoming, positive experience for others.

Guest Services/Admin - Rapport - London, UK

(2025-01)

• Provide front-of-house support, welcoming guests and managing reception duties.
• Coordinate meeting rooms, catering, and office operations.
• Handle administrative tasks and liaise with internal teams and external vendors.
• Handling Internal and External Events

Cabin Senior / Cabin Crew - Etihad Airways - Abu Dhabi, UAE

(2015-01 - 2025-01)

• Delivered excellent customer service in a fast-paced international environment
• Supported passenger safety, comfort, and onboard service
• Led and supervised cabin crew team members when required
• Communicated effectively with colleagues and customers from diverse backgrounds
• Trained and supported new team members

Cabin Crew - Royal Jordanian - Amman, Jordan

(2013-01 - 2015-01)

• Assisted passengers and provided inflight customer service
• Maintained safety, cleanliness, and teamwork standards
• Helped ensure a smooth and comfortable travel experience

Spa Coordinator / Spa Receptionist - Jordan Valley Marriott Dead Sea Resort & Spa - Jordan

(2010-01 - 2013-01)

• Welcomed guests and handled bookings, payments, and enquiries
• Supported daily operations and coordinated with team members
• Delivered friendly, professional service in a luxury hospitality setting

Bachelor - Tourism Management - University of San Carlos (2005-01 - 2009-01)