Charley Kirkman

A highly organised, dedicated, and compliance-driven Supply Chain Supervisor with extensive experience in administrative oversight, data management, and logistics coordination. Proven track record of managing high-volume workflow channels, auditing complex inventory and material tracking systems, and ensuring strict adherence to regulatory compliance standards under pressure. An exceptional team leader and certified Level 3 Customer Service Specialist who excels at resolving operational bottlenecks, implementing training processes, and maintaining robust quality standards across busy corporate and supply chain environments.

Supply Chain Supervisor at Ward Group / Opteco (2022 – Present)

• Operational Leadership: Overseeing the daily workflow of the administrative and brokerage logistics team, delegating tasks effectively to meet fast-paced commercial supply chain targets.
• Compliance & Material Tracking: Managing and verifying critical regulatory paperwork, including Waste Transfer Notes, Weighbridge Tickets, and mandatory ISO compliance documentation.
• Systems Expertise: Utilizing advanced industry data platforms, specifically Waste Logics and Enwis, to monitor customer accounts, log operational inventory changes, and maintain high data accuracy.
• Problem Solving & Supply Chain Recovery: Monitoring and rectifying data entry errors, auditing missing file logs, and stepping in to resolve complex invoicing and transaction queries for large commercial accounts.
• Resource Optimisation: Coordinating shift cover, managing system update briefings, and ensuring high-quality performance during peak operational and delivery periods.

Customer Service Specialist at Tesco (2007-07 – 2022)

• Front-Line Support: Acted as a customer-facing representative, consistently delivering an exceptionally high standard of service and primary corporate representation.
• Team Coordination: Assisted with team coordination, ensuring dynamic store targets were met efficiently by maximizing group performance and workflow scheduling.
• Conflict Resolution: Delivered professional, calm, and effective conflict resolution when handling complex customer disputes or high-stress service issues.
• Operations Management: Maintained excellent overall store conditions and utilized deep product and company process knowledge to provide accurate advice to guests.

Administration Assistant at M S Accountancy Services Ltd (2008-04 – 2010-02)

• Correspondence Control: Managed all incoming communication via a multi-line telephone switchboard, email registers, and post as the primary front-of-house corporate contact.
• Database Management: Maintained and continuously updated the primary corporate database, preparing accurate weekly client reports and executive presentations.
• Office Administration: Controlled comprehensive client calendars, managing automated appointment bookings, cancellations, and vital office supply inventories.
• Financial Processing: Accurately processed incoming financial transactions, collected guest payments, and systematically verified that account ledger charges were applied correctly.

Level 3 Apprenticeship in Customer Service Specialist (2008 – 2009)

City & Guilds – Level 2 Certificate in Business and Administration – M S Accountancy Services Ltd

EDI – Level 2 Certificate in Business and Administration

GCSEs in Food Technology (C), Mathematics (D), English (D), Science (E), Geography (E), ICT (E) – Ilkeston School (2002 – 2010)