Yash Bajaj

Experienced Team Leader with a proven track record of effective team leadership and operational excellence gained during my tenure at Subway. Seeking a challenging role, where I can leverage my leadership skills, customer service expertise, and strong work ethic to contribute to the success of the team and ensure exceptional shopping experiences for customers. Eager to bring my knowledge of managing fast-paced retail environments dynamics and customer-focused work environment while pursuing opportunities for career growth and development."

Team Leader at Subway(Broadquay-City Centre) from Oct. 2022 -June. 2024

• Successfully managed and coordinated a dynamic team in a fast-paced retail environment.
• Took ownership of running duty shifts,ensuring a clean,well-stocked store that consistently exceeded customer expectations.
• Provided exceptional customer service by actively listening to customer’s needs and ensuring they left the store satisfied.
• Continuously sought ways to improve service, including coaching and providing constructive feedback to the team.
• Guided and supported colleagues, maintaining a safe and productive work and shopping environment.
• Led by example, setting high standards for colleagues and fostering a positive team atmosphere.
• Demonstrated a deep understanding of store performance and collaborated with managers to implement improvements.

• Coordinated the store team to deliver a seamless shopping experience for customers.
• Took responsibility for opening and closing the store, making safety-conscious decisions.
• Acted as the go-to person for colleagues in the absence of a manager, addressing day-to-day queries.

MSc Engineering ManagementUniversity of BristolSept.2023 – April. 2024