Charlotte Boylan

I am a reliable, hardworking and professional individual with experience in administration, customer service and professional cleaning within commercial environments. I have strong communication and customer service skills, with the ability to handle challenging customers calmly, patiently and effectively. I am organised, responsible and able to work independently or as part of a team, while maintaining high standards and excellent attention to detail.

I take pride in my work, have a positive attitude and am committed to providing a high-quality service in every role I undertake.

Nursery Staff / Cleaning - Cosy Cottage Nursery

(2023 - 2025)

• Maintained a clean, safe and hygienic environment.
• Worked responsibly around children and staff and followed health, safety and hygiene procedures.
• Worked effectively as part of a team while maintaining excellent attention to detail.

Administrator - First Class Driving School

(2021 - 2023)

• Provided administrative and customer service support and managed customer enquiries.
• Dealt with challenging situations calmly and professionally.
• Maintained accurate records, organised appointments and used Microsoft Excel and computer systems.
• Communicated effectively with customers and colleagues.

Administrator / Customer Service - Aquaid Water

(2019 - 2021)

• Handled customer enquiries and provided professional customer service.
• Managed administrative duties and maintained accurate records.
• Dealt with difficult situations calmly and patiently while working efficiently to deadlines.

Cleaner - Greenshaw High School

(2018 - 2019)

• Maintained a high standard of cleanliness throughout the school.
• Cleaned classrooms, communal areas and facilities while following hygiene and safety procedures.
• Worked independently and as part of a team.

Professional Cleaner - Self-Employed Cleaner

(2020)

• Provide professional cleaning services and maintain consistently high standards of cleanliness and hygiene.
• Manage bookings, schedules and customer communication independently.
• Build positive client relationships and respond professionally to requests and concerns.

Aesthetics Practitioner - Self-Employed

(2020)

• Provide professional treatments and high-quality customer care.
• Consult with clients, manage appointments and maintain accurate client records.
• Maintain high standards of cleanliness, hygiene and professionalism.

Full-Time Parent

(2013 - 2016)

• Managed a busy household and daily responsibilities, developing strong organisation, time-management and multitasking skills.

Customer Service / Administration - Monarch

(2010 - 2013)

Retail / Customer Service - Dorothy Perkins

(2008 - 2010)

GCSEs: Grades B–C - English, Maths and IT - Carshalton High School for Girls (2001 - 2006)

NVQ Level 1 & 2 - Beauty Therapy - Nescot College