Charlotte Harvey

Experienced and motivated Healthcare Practice Manager with over 10 years' experience within dental and healthcare environments, progressing from trainee dental nurse to qualified dental nurse, orthodontic dental nurse and Practice Manager. Currently managing the day-to-day operations of a busy dental practice, with extensive responsibility across staff management, HR, recruitment, payroll, finance, NHS contracts, compliance, CQC, safeguarding, complaints, health and safety, audits and operational performance. Highly organised, approachable and confident working with staff, patients, clinicians and external organisations.

Experienced in mentoring and developing team members and supporting trainees throughout their professional development. Strong understanding of NHS dental systems and regulatory requirements, alongside excellent administrative, communication and organisational skills. Now seeking to transfer my healthcare management and administrative experience into a larger organisation, particularly within the NHS, local authority/council, healthcare administration, compliance, operations or senior administrative roles, including opportunities offering hybrid or flexible working.

PRACTICE MANAGER at GIDLOW DENTAL SURGERY (2021-02 – Present)

Responsible for the overall management and smooth day-to-day operation of the dental practice, working closely with the Practice Owner and clinical team.

• Manage the day-to-day operations of the practice and support the delivery of an efficient, safe and patient-focused service.
• Manage and support practice staff, including recruitment, induction, training, mentoring and performance management.
• Organise staff rotas and workforce requirements to ensure appropriate staffing levels and effective service delivery.
• Conduct staff training, appraisals and ongoing development.
• Act as a mentor to trainee members of the dental team, supporting their learning, development and progression.
• Work closely with clinicians and the wider practice team to resolve operational issues and maintain high standards of patient care.
• Manage HR-related matters and support staff throughout their employment.
• Coordinate recruitment and onboarding of new employees.
• Manage payroll administration and maintain accurate staff records.
• Develop and maintain practice policies, procedures and SOPs.
• Manage NHS contractual requirements and monitor UDA targets and practice performance.
• Maintain compliance with relevant regulatory and professional requirements.
• Manage CQC-related compliance, documentation, preparation and ongoing requirements.
• Coordinate practice audits and monitor actions arising from audits.
• Maintain high standards of infection prevention and control.
• Oversee safeguarding processes within the practice.
• Manage health and safety requirements and ensure appropriate procedures are followed.
• Manage patient complaints from initial receipt through to resolution.
• Assist with practice financial and accounts administration.
• Coordinate ordering and manage stock levels.
• Identify operational issues and implement practical solutions to improve efficiency.

TRAINEE & QUALIFIED DENTAL NURSE at GIDLOW DENTAL SURGERY (2016-03 – 2019-12)

Completed dental nursing training while working within a busy general dental practice. Qualified as a Level 3 Dental Nurse in 2019.

• Provided chairside support to general dentists and the wider clinical team.
• Developed experience across a broad range of general dental procedures.
• Maintained high standards of cross-infection control and clinical safety.
• Developed strong patient communication and customer service skills.
• Worked effectively as part of a multidisciplinary dental team.
• Developed strong knowledge of dental practice procedures, governance and patient care.

ORTHODONTIC DENTAL NURSE at TOTAL ORTHODONTICS (2019-12 – 2021-02)

• Provided clinical support to orthodontic specialists and orthodontic therapists.
• Gained experience within specialist orthodontic care and treatment.
• Supported clinicians throughout orthodontic procedures and patient appointments.
• Developed specialist knowledge of orthodontic treatments and patient management.
• Communicated with patients and supported them throughout their orthodontic treatment journey.
• Maintained appropriate infection prevention and control standards.
• Worked as part of a multidisciplinary specialist team.

TRAINEE DENTAL NURSE at LOWTON DENTAL CENTRE (2015-06 – 2016-03)

Began my dental career as a trainee dental nurse.

• Developed foundational knowledge and practical experience in dental nursing.
• Assisted clinicians with patient care and clinical procedures.
• Developed knowledge of infection prevention and control, patient confidentiality and safe working practices.
• Built strong communication and interpersonal skills through working directly with patients and the dental team.

Level 3 NVQ Diploma in Dental Nursing in Dental Nursing – City & Guilds (2019)

Level 4 Management Course in Management

GCSEs