Charlotte Murray

Friendly, reliable and hardworking professional with experience in customer service, reception, hospitality and team leadership. Confident communicating with a wide range of people, handling customer enquiries and complaints, managing appointments and working effectively in busy, high-pressure environments. Experienced in taking responsibility, supporting colleagues, handling payments accurately and keeping day-to-day operations organised.

Now looking to transfer these skills into a professional office-based role and build a long-term career.

Bartender / Team Coach - THE QUESLETT - Birmingham

(2025-08)

• Lead and support colleagues during busy shifts, helping to ensure smooth day-to-day operations.
• Take responsibility for organising team tasks and supporting colleagues when issues arise.
• Help train and guide fellow colleagues, communicating clearly and professionally.
• Assist with cash handling and daily cash-flow procedures, maintaining accuracy and attention to detail.
• Complete stock counts and monitor stock levels.
• Provide a high standard of customer service while managing multiple priorities in a busy environment.
• Deal confidently with customer questions and concerns, remaining calm and professional under pressure.
• Help maintain a positive and organised working environment.

Waitress / Bartender - THE WHITE HORSE - Birmingham

(2021-05 - 2025-03)

• Delivered excellent customer service in a fast-paced hospitality environment.
• Communicated confidently with a wide range of customers and built positive relationships.
• Handled customer requests and complaints professionally, working to find appropriate solutions.
• Managed customer orders accurately while working efficiently during busy periods.
• Recommended menu items, drinks and specials to customers, contributing to increased sales.
• Processed cash, card and contactless payments accurately using till systems.
• Worked effectively as part of a team to maintain smooth service during busy shifts.
• Developed strong product knowledge to answer customer questions and make suitable recommendations.
• Maintained high standards of cleanliness, organisation and health and safety.

Receptionist - THE BROW CLUB - Birmingham

(2022-04 - 2023-04)

• Welcomed clients professionally and provided a friendly and positive first impression.
• Managed appointment bookings and helped coordinate daily schedules.
• Answered telephone calls and online enquiries, providing accurate information about services, pricing and availability.
• Handled payments and issued receipts accurately and efficiently.
• Recommended treatments and products based on individual customer needs.
• Maintained an organised reception area and supported smooth day-to-day operations.
• Worked closely with stylists and therapists to coordinate appointments and schedules.
• Built strong customer relationships and encouraged repeat visits and client loyalty.
• Managed multiple enquiries and tasks while maintaining a professional and welcoming manner.

GCSEs