Charlotte Obrien

I am a friendly, approachable and reliable individual with a strong background in beauty therapy for 5 years and customer service and have experience in working with horses for about 4 years and I am a level 4 advance. I have experience working in both salon and retail and animal environments, where I have developed confidence in engaging with customers, talking to fellow riders and staff at Stepney bank stables- helping to muck out and tack up horses, providing product advice, and delivering a high standard of service within a salon. I take pride in creating a welcoming and clean, professional environment, supporting people with their needs and ensuring a positive shopping experience.

I am highly organized, adaptable and able to work effectively in fast-paced retail settings and also able to work well and sensible and safely around horses. I am passionate about developing my knowledge of beauty products and customer service and possibly learn more about horses as I've not done it for a while, I am committed to contributing positively to a customer-focused team.

Volunteer Salon Assistant at Aruba Beauty Clinic (2024-01 – Present)

In this role, I provided a high standard of customer service by welcoming clients, ensuring they felt comfortable, and supporting them throughout their visit. I assisted with consultations by helping clients complete important forms, including allergy information, ensuring accuracy and confidentiality at all times. I maintained a clean, safe, and well-organised environment in line with health and hygiene standards.

In addition, I supported therapists by preparing treatment areas efficiently and contributing to a calm and professional atmosphere, helping to enhance the overall customer experience.

Volunteer Salon Assistant at Life of Riley (2023-01 – 2023-12)

I supported daily salon operations by preparing treatment areas and assisting therapists with basic setup and organisation. I developed a strong understanding of client care by observing treatments and interacting with clients in a polite and professional manner. I was responsible for accurately recording and maintaining client information, including allergy details, ensuring all records were handled with care.

I consistently maintained a clean, hygienic, and well-presented workspace, contributing to a professional and welcoming environment for clients.

Retail Assistant Volunteer at John Lewis (2022-01 – 2022-12)

In this customer-facing retail role, I provided excellent service by assisting customers with product enquiries and helping them find suitable items based on their needs. I contributed to the smooth running of the store by replenishing stock, organising displays, and ensuring shelves were always presented to a high standard. I worked effectively as part of a team in a busy environment, supporting daily operations and helping to create a positive shopping experience.

I also followed store procedures and standards to maintain a professional and efficient retail environment.

Volunteer at Stepney bank stables (2021-01 – 2021-12)

I did horse riding at Stepney bank and did a lot of mucking out and tacking up horses, preparing them for lessons and making sure they were happy in their stable and well fed also, experience with brushing and handling horses, helping people mount and dismount horses, I have 3 rosettes for competing in 3 different competitions too.

Level 5 Aesthetics in Beauty in Beauty – Newcastle College (2023-01 – 2025-12)

Level 4 Beauty Therapy in Beauty Therapy – Newcastle College (2023-01 – 2025-12)

Levels 1, 2 & 3 Beauty Therapy in Beauty Therapy – Newcastle College (2023-01 – 2025-12)

A-Levels in English, Media Studies – Gosforth Central High School (2017-01 – 2021-12)

GCSEs in English and other subjects – Gosforth Central High School (2017-01 – 2021-12)