Business Management Graduate
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I have received my Business Management Degree and have recently completed my MBA Human Resources. I have a passion and love for business with every hope of succeeding in the business world and hopefully make a difference to a company in which I work within. I am currently a bar supervisor which includes running daily operations, providing exceptional customer service and ensuring stock control aswel as leading social media content to increase customer reach and following.
Bar Staff and Supervisor : March 2020 - Current
Leading a team of bar, waiting and kitchen staff ensuring excellent customer service within a large, busy bar and bistro environment:
Responsible for service and all customer interaction through both face to face and digital channels
Ensured consistent high quality of service, adherence to health and safety and industry regulations
Coordinated all staff recruitment and training
Created weekly rotas ensuring adequate staffing
Led social media digital content to increase customer reach and following
Organised and ran large private events and themed cocktail nights
Created regular food and drink customer 'specials'
Responsible for supplier and stock management ensuring adequate supplies are available
Responsible for tills and day to day running of bar budget
Cardiff Metropolitan University - BA Hons Business and Management
September 2019- May 2022 , Grade 2:1
Cardiff Metropolitan University - Masters Business Administration (MBA) Human Resources
September 2022 - September 2023
