Kush Sudra

Business & Management (BSc Hons, AACSB) graduate with extensive experience in customer service, B2B relations, department management, & operational strategy within a startup environment. Adept at building strong client relations & identifying growth opportunities. Proven ability to drive sales & implement marketing strategy while assisting account management in fostering customer satisfaction & retention.

Customer Service Manager | Skinora, Luxury Skincare Consultancy, London | Dec 2021- Sep 2022

Oversaw & directed all customer service operations ensuring high standards & fast problem solving. Working at both the head office of the business as well as front-of-house, aiding in implementation of customer service policies while working closely with managers in other departments to address customer concerns as needed. Key focus on achieving sales targets.

This business was a start-up requiring proactivity beyond the CSM role, responsibilities also extended to forming & implementing marketing strategy & reports, copy & content writing, as well as, managing; business calendar, e-commerce site, stock, fulfilling physical orders, B2B sales & nurturing brand relationships.

BSc Hons Business & Management | Royal Holloway, School of Business & Management (AACSB) | Sep 2020- Oct 2024

• Formed the creative rationale, directed, & edited a video advertisement for a fashion brand
• Developed market opportunity plans to create differentiated product offerings & brand stratagem.
• Authored several marketing, international business & economics, entrepreneurial, psychological, sociological, ethical, political, operational, accounting, & scientific management essays.