Charlton Mampori

Highly motivated and results-driven professional with a strong background in events management, exhibitions, operations, administration, and client relations. Experienced in coordinating complex projects, managing administrative processes, and building strong client relationships to ensure seamless service delivery and client satisfaction. Adept at teamwork, leadership, and problem-solving, with a proven ability to deliver high-quality outcomes in fast-paced and dynamic environments.

Committed to continuous professional growth and eager to contribute effectively to organizations that value efficiency, innovation, and exceptional client service

Administrative Personnel - Rocket Motions Travel & Tours Agency

(2024-04)

• Managed daily administrative operations, including scheduling, filing, data entry, and maintaining accurate client and booking records.
• Handled client inquiries (in-person, phone, and email), providing information on travel packages, itineraries, pricing, and policies.
• Coordinated travel bookings, including flights, accommodation, transport, and tour packages in line with client requirements.
• Prepared travel documents such as itineraries, invoices, vouchers, and confirmations, ensuring accuracy and timely delivery.
• Maintained strong client relationships by offering personalized service, resolving issues, and ensuring smooth customer experience.
• Liaised with airlines, hotels, tour operators, and other service providers to secure bookings and negotiating rates.
• Assisted in processing payments, tracking transactions, and supporting basic accounting and reconciliation tasks.
• Supported marketing and promotional activities, including updating social media, distributing marketing materials, and assisting with campaigns.
• Ensured compliance with company policies, travel regulations, and documentation requirements.
• Provided general office support, including procurement of supplies and coordination of internal communications.

Events and Operations Manager - Drones for Africa - Gaborone, Botswana

(2024-05 - 2025-04)

• Developed and executed operational strategies aligned with organizational goals, improving overall efficiency and service delivery.
• Led demand forecasting, resource allocation, and workflow optimization to enhance productivity and reduce operational bottlenecks.
• Managed and supervised cross-functional teams, including training, performance evaluations, and team development initiatives.
• Prepared and controlled operational budgets, ensuring cost efficiency and effective utilization of resources.
• Oversaw procurement processes, supply chain operations, and vendor relationships to ensure timely and quality service delivery.
• Maintained strict quality control measures and ensured compliance with internal standards and regulatory requirements.
• Monitored key performance indicators (KPIs) and produced detailed reports to support strategic decision-making and continuous improvement

Events and Exhibitions Officer - Fairgrounds Holdings - Gaborone, Botswana

(2020-03 - 2024-04)

• Conceptualized and coordinated major fairs, exhibitions, and corporate events.
• Managed exhibitor and vendor relationships; allocated exhibition spaces.
• Conceptualized, planned, and executed major fairs, exhibitions, and corporate events, ensuring alignment with client objectives and organizational goals.
• Managed exhibitor, vendor, and client relationships, providing high-level client service, handling inquiries, and ensuring satisfaction throughout the event lifecycle.
• Coordinated administrative functions including scheduling, documentation, contract management, and internal communications to support smooth event operations.
• Oversaw end-to-end event logistics, setup, and compliance with health, safety, and regulatory standards.
• Developed marketing materials and led promotional campaigns across traditional and digital platforms to maximize event visibility and attendance.
• Managed event budgets, secured sponsorships, and ensured cost-effective delivery while maintaining quality standards.
• Acted as a central liaison between management, clients, sponsors, and stakeholders to ensure clear communication and successful execution.
• Monitored event performance using KPIs and prepared detailed post-event and administrative reports to inform strategic decisions.
• Served as Change Agent Chairperson, leading staff welfare initiatives, organizing retreats, and enhancing internal engagement and organizational culture.

Event Coordinator (Internship) - Alpha Events - Gaborone, Botswana

(2017-06 - 2017-07)

• Assisted clients in planning and executing events tailored to their specific needs, ensuring high levels of client satisfaction and delivery service.
• Coordinated event schedules, performers, and logistics while managing administrative tasks such as bookings, documentation, and communications.
• Maintained strong client relations by providing continuous support, addressing inquiries, and ensuring a seamless event experience from start to finish.
• Ensured smooth event execution by monitoring timelines, managing guest experiences, and resolving issues promptly.
• Oversaw post-event activities including clean-up coordination, feedback collection, and preparation of reports to support continuous improvement

Diploma - Events Management - Gaborone Universal College of Law & Professional Studies (2015-02 - 2018-11)

Botswana General Certificate of Secondary Education (BGCSE) - Masunga Senior Secondary School (2010 - 2011)