Charm Jones

A highly motivated and adaptable individual with a strong work ethic and a proactive approach to achieving goals and completing tasks efficiently. Reliable, organised, and dedicated, I thrive in fast-paced environments and confidently contribute to the smooth running of a team or organisation. I possess a positive "can-do" attitude, excellent communication skills, and enjoy working with both customers and colleagues to deliver a high standard of service.

With strong time-management and organisational abilities, I consistently plan ahead and prioritise effectively to meet deadlines and responsibilities.

Cabin Crew - Virgin Atlantic

(2025-01)

• Delivering exceptional customer service to passengers throughout long-haul flights
• Ensuring passenger safety and compliance with aviation regulations and procedures
• Conducting pre-flight safety checks and preparing the cabin for departure
• Demonstrating safety procedures and emergency equipment usage
• Assisting passengers with boarding, seating, and luggage storage
• Handling passenger enquiries, complaints, and special requests with empathy and professionalism
• Providing support to passengers with additional needs, including children and elderly travellers
• Maintaining a calm and professional manner during delays, turbulence, or emergency situations

Social Media Marketing Manager for Upcoming Music Artists & Music Events - Freelance - Birmingham

(2022-03)

• Developing creative strategies to grow social media platforms
• Creating content for Instagram and Tik-Tok
• Managing direct messages, enquiries, and email communication
• Designing promotional materials using Canva and Adobe software
• Promoting events through networking and distribution of marketing materials
• Organising team meetings and contributing to brand strategy

Customer Service Experience Advisor - DHL Tradeteam

(2023-09 - 2025-01)

• Managing customer queries across multiple communication channels
• Providing professional and timely customer support
• Handling inbound calls while meeting departmental targets
• Liaising with key contacts across the network to resolve issues
• Identifying and implementing long-term customer solutions
• Supporting operational teams to ensure excellent customer communication

2nd Assistant Manager - Nando's - Birmingham Fort

(2018-06 - 2023-03)

• Managing shifts and supervising team members
• Ensuring high standards of customer service
• Handling cash management, tills, and float reconciliation
• Monitoring stock levels and investigating variances
• Supporting staff performance and daily operations
• Maintaining smooth and efficient restaurant operations

BA (Hons) - Marketing and Public Relations - Coventry University (2021-01 - 2023-01)

Triple D* - Performing Arts (Musical Theatre) - Birmingham Ormiston Academy (BOA) (2016-01 - 2018-01)

GCSEs - St Edmund Campion Catholic School (2011-01 - 2016-01)