Charmaine Gray

I am hardworking and a enthusiastic individual. I have a friendly manner with effective communication skills. I work well independently but also, as a dependable team player. I have a personable nature and a strong work ethic.

I am confident, trustworthy, and resilient. I always work to the best of my ability. I take pride in my appearance and my workplace. I have an effective work history in customer service which has enabled me to be confident in the skills I possess.

The skills I have encountered in my previous employments, has helped me become an valuable employee.

Hospitality Front of House team member at Willow Farm Table Table (2015-06 – Present)

• Managed customer and staff communication to support smooth operations and teamwork.
• Manage telephone calls and booking enquiries while supporting hosting during peak periods.
• Manage deadlines proactively while maintaining performance during high-pressure situations.
• Taking orders and special requests from guest to ensure good service.
• Assisted in maintaining cleanliness and organization of dining area to ensure a welcoming environment.
• Handling cash transactions efficiently, ensuring accurate billing and payment processing.
• Collaborating with team members to deliver prompt service during busy shifts, enhancing overall efficiency.
• Managed dining reservations, optimizing table turnover rates while prioritizing guest comfort and satisfaction.
• Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
• Maintained smooth front desk operations while keeping front desk area and premises clean throughout.

Front Desk Receptionist at The sunshine co. (2023-01 – 2023-07)

• Maintained smooth front desk operations while keeping front desk area and premises clean throughout.
• Count stock and update spreadsheets with accurate, consistent entries daily.
• Manage schedules and tasks independently using strong organizational skills and focus.
• Managed counting of transaction receipts and cash prior to end-of-shift cashing up.
• Managed salon opening and closing, including lock-up and alarm system setup.
• Demonstrate passion for customer satisfaction while managing customer enquiries promptly.

Market Trader at Dagenham Sunday market (2011-03 – 2015-05)

• Being responsible for the stall
• Loading and unloading stock
• Serving customers
• Handling money
• Keeping stall tidy and clean
• Organized product displays to attract customer attention and promote sales effectively.

Part time receptionist/Beauty therapist at Diva hair and beauty (2011-02 – 2012-04)

• Provided attentive waxing treatments, maintaining sanitation, comfort, and client care throughout.
• Wash client hair with consistent comfort-focused care and attentive handling.
• Meet clients by greeting warmly, directing to appointments, and providing assistance.
• Manage incoming calls and coordinate appointment scheduling responsibilities.
• Maintain clean, tidy salon environment through consistent routine cleaning practices.
• Prepare and serve tea and coffee for staff and customers daily.
• Prepare treatment room for client comfort by organizing equipment and supplies.
• Delivered polite, professional customer service, strengthening first impressions and reputation.

Waitress at Bayless café (2010-07 – 2011-02)

• Taking telephone orders
• Preparing, cooking, and serving food
• Making and serving drinks
• Operating the till
• Maintaining a clean, safe, and hygienic café
• Handled cash transactions and processed payments accurately at the end of each shift.

Beauty therapy, Numeracy, Literacy, ICT – Nova centre (2010-03 – 2011-08)

– The Gateway academy