Receptionist/Administrator - Probation Sevices, Enfield Town - Enfield Town
(2023-09 - 2025-05)
To provide an effective and efficient first point of contact with all visitors, telephone callers and undertake administrative functions in accordance with service policy and procedures.
- To be first point of contact for Probation Service and greet people on probation and visitors professionally both face to face and via telephone and email, logging their arrival and departure, ensuring the appropriate member of staff is notified and issue visitor passes and security fobs as necessary.
- Through observation and situational awareness to use tact and diplomacy to diffuse potentially violent situations and recognising where additional support is required, be that internal management or external security/policing presence, and to be alert to conversations that might indicate a safeguarding/risk issue and take appropriate remedial action such as emailing the Probation Practitioner and updating Delius.
- Answer all enquiries, while on Reception, relating to basic information about the Probation Service and local Person on Probation support services such as the provision of food banks, referring more technical enquiries to an appropriate manager.
- Managing all mail items, ordering PPE and office stationery, meeting room equipment, taking delivery of items and ensuring they get to the right destination and managing room booking.
- To pay bus fares/travel warrants to people on probation and handle day to day petty cash including collection and transport of petty cash and travel warrants between Probation properties.
- To assist in maintaining Health and Safety and security aspects of the building, including acting as key holder, operating the physical security of the building, the testing of fire alarms, testing panic alarms, monitoring CCTV and assisting evacuation.
Data Entry and Learner recruitment - The College of Haringey Enfield and North East London (Capital City College)
(2021-08 - 2022-06)
- Data Entry ensuring all relevant Documents have been checked thoroughly and uploaded onto relevant Database system
- Making sure queues have been kept at a minimal by dealing with applicants and visitors efficiently and effectively
- Dealing with Application queries and directing individuals to the correct persons or departments
- Communicating via telephone systems (call centre role) and face to face
- Issuing correct coloured tickets for different queuing teams in order to complete enrolment
Casual Enrolment officer - The College of Haringey, Enfield and North East London College
(2020-08 - 2020-09)
- Communicating effectively and politely via the Tawk system in order to deal with queries efficiently
- Operation of the Agent Puzzel System – call centre work, helping students and visitor solve issues from home over the phone, giving details and instructions in order to solve problems and advice
- Sorting out general documents, scanning, photocopying and distribution via various departments
- Checking emails via outlook and responding to all staff and students, politely, professional and efficiently in regards to course information, timetables and reporting of availability for interviews, issuing of exam results and certificate
Volunteer – Receptionist/Administrator P/T - Stone Soup Consultancy LTD
(2016-10 - 2018-08)
- Meeting and greeting clients ensuring that all visitors sign in and out
- Coordinating weekly Job club for program participants
- Promoting services and informing clients of services and resources available to them
- Managing diaries for the Employment and Skills Manager and advisors
- Completing basic admin tasks including, photocopying, scanning, drafting emails and filing
- Processing all inbound and outbound mail
- Managing the switchboard
- Responsible for maintaining stationary stock levels
Enrolment Assistant - The College of Haringey, Enfield & North East London
(2016-08 - 2016-10)
- Processed student applications, interviews and data from first contact through to completion of enrolment
- Communicating efficiently and politely in order to build a rapport with guest/visitors and potential students and staff
- Acknowledged and recorded applications, request references, sent offer letters, logged receipt of acceptance and other requirements associated with the application process
- Ensured all applications are actively screened to ensure course choice is appropriate and referral to ALS (Adult Learning Service) and Careers service was made where required.
- Maintained a broad knowledge of the Faculties and a general knowledge of the College to respond appropriately to requests, messages and queries.
- Processing enrolments, whether in person or telephone, including recording of data, processed fee remission and entitlement, learning agreements, ID cards and payments.
Exam Invigilator - IELTs at the British Institute of Technology & E-commerce
(2010-03 - 2010-06)
- Checked they had relevant ID along with the test module they were going to be doing.
- Facilitated the distribution of the examination papers, scripts and stationery and other equipment from the venue
- Invigilated the exam process thoroughly supervising candidates
- Assisted candidates during, before and after exams, being vigilant also checked attendance before and during examination, recorded details of late arrivals
- Ensured candidates were seating in the planned and registered seat
Receptionist /Switchboard Operator - The London College of North East London
(2004-11 - 2010-03)
- Operating of the switchboard, Answering enquiries received from the public via phone or via face to face, dealing with potential candidates, helping the make the right choice on the courses they would like to do.
- Meeting and greeting members of the public, directing them to appropriate staff, Provision and dissemination of course related information both internally and externally.
- To work within a customer service environment using telephone skills, pc skills and other databases such as EBS system to check valid ID and enrol students for courses using personal data etc.
- Typing of letters memos and following up outstanding queries along with Filing and faxing documents, printing off relevant documents and also sorting of internal and external post, using franking machine to send put prospectus and other relevant information.
- To provide knowledge and information regarding local courses/open day events taking place and advising the public of when new prospectuses will be out for course information.
- Sending and receiving post from such as application forms, letters etc. from members of the public or staff who would like to do training.
- Amending students records on the EBS system ensuring information held is up-to-date.
- Booking appointments for interviews with potential students to new colleagues joining the education department.
- Taking inbound calls on switchboard and transferring calls to the relevant department or person.
- Maintaining the cleanliness of the reception area, displaying relevant leaflets and flyers regarding events/training.
- Updating student/staff database on excel
- Dealing with application forms from prospective students, Dealing with ordering and distribution of stationery
- Dealing with a wide range of complaints from students or members of the public
- Issuing Student/Staff ID Cards, Issuing correct visitor passes and directing them to the appropriate department/area / Handling fee payments regarding refunds, course fees and ID cards.
- Following health and safety procedures at all times, allowing entry/ visitor passes
- Daily use of the college intranet/internet
