BRANCH MANAGER - The 2 Magpies Bakery - Blakney & Wells, Norfolk
(2025-01)
- Managed the daily operations of a busy bakery branch within a successful independent chain of 10 branches across Norfolk and Suffolk.
- Led and supported the team to consistently deliver excellent customer service, product quality and store presentation.
- Took responsibility for stock management, ordering, waste control and cash handling to ensure efficient day-to-day operations.
- Monitored sales performance, controlled labour costs and contributed to branch profitability through effective operational management.
- Maintained high standards of food hygiene, health & safety and company compliance, while supporting other branches across the business when required.
- Built strong relationships with customers and colleagues, contributing to a positive team culture and an excellent customer experience.
GENERAL MANAGER - Norfolk Deli / Cafe - Hunstanton, Norfolk
(2019-01 - 2025-01)
- Oversaw all aspects of daily operations, ensuring exceptional customer service, efficient workflows, and consistently high operational standards.
- Managed and developed a team through recruitment, training, performance management, and rota planning, creating a positive and productive working environment.
- Maintained responsibility for stock control, supplier relationships, ordering, and inventory management to ensure product availability while minimising waste.
- Ensured full compliance with food hygiene, health & safety, and company policies, maintaining a safe environment for both customers and staff.
- Organised and delivered successful in-house events, including cheese & wine evenings and seasonal workshops, enhancing the customer experience and encouraging repeat business.
- Built strong relationships with customers, suppliers, and the local community, contributing to the café's excellent reputation and high levels of customer loyalty.
- Worked closely with business owners to improve operational efficiency, increase profitability and support business growth.
TEAM LEADER - Erics Fish & Chip Restaurant - Thornham, Norfolk
(2015-01 - 2019-01)
- Supervised staff in the absence of managers.
- Cross-trained across multiple departments to provide operational support wherever required.
- Led and supported a small team to consistently meet high customer service and operational standards in a fast-paced retail environment.
- Trained and onboarded new team members, maintaining the company's high customer service standards and handling customer issues professionally.
- Assisted customers and resolved any issues promptly and professionally.
