Store Manager - Cooplands Bakery - Garforth
(2025-12)
- Lead, motivate, and develop a retail bakery team to deliver high performance and strong team morale
- Drive sales growth and profitability through effective leadership, upselling, and operational control
- Deliver consistently high standards of customer service and customer experience
- Manage daily store operations including opening/closing procedures and overall store performance
- Monitor and control labor costs, waste, and stock levels to meet financial targets
- Ensure full compliance with food safety, hygiene, and health & safety regulations
- Train, coach, and support staff to improve performance and maintain service standards
- Lead by example with a hands-on approach, supporting food preparation, serving customers, and maintaining cleanliness
- Maintain high standards of product quality, availability, and visual merchandising
- Plan and manage staff rotas to ensure efficient coverage and cost control
- Track store KPIs and performance targets, taking action to improve results
- Handle customer feedback, complaints, and service recovery professionally
- Build a positive team culture focused on accountability, energy, and results
- Ensure store presentation, cleanliness, and organisation meet company standards
- Support recruitment and onboarding of new team members
Sous Chef / Front of House Support - Tabeyo - Leeds
(2024-06 - 2025-12)
- Support both kitchen and front-of-house teams to ensure smooth, professional service
- Welcome and serve guests with care and attention to detail
- Maintain high standards of organization and presentation
Head Chef - Nam Song - Leeds
(2022-11 - 2024-06)
- Led and trained a small team to achieve consistency and efficiency
- Organized workflow to meet company targets and reduce waste
- Maintained high standards of cleanliness, organization, and presentation
Sous Chef / Wok Chef - Mans Market & B-Prep - Leeds
(2020-03 - 2022-11)
- Supported multiple venues, ensuring quality and consistency
- Managed stock levels and product preparation with precision
- Encouraged teamwork and professionalism in all daily operations
Assistant Manager / Line Cook / Front of House - Oodles Chinese - Leeds
(2018 - 2020)
- Progressed from kitchen porter to assistant manager through dedication and reliability
- Supervised staff and upheld service and presentation standards
- Ensured every guest received warm and attentive service
Retail & Customer Service Roles - Poundworld & Independent Sales Advisor Roles - Leeds
- Assisted customers with enquiries and purchases in a fast-paced retail environment
- Learned the importance of presentation, patience, and clear communication
