Chenal Singh

Customer-focused retail professional with 4 years of experience across premium, fashion, and high-street environments. Known for exceeding KPIs and driving sales through confident upselling and personalised styling. Trusted with keyholder responsibilities and recognised for delivering exceptional customer experiences.

Brings strong product knowledge, adaptability, and a calm, professional approach in fast-paced settings. Consistently contributes to high-performing teams and elevates overall store standards.

Keyholder and Sales Assistant - Lovisa - Uxbridge

(2024-08)

• Responsible for opening/closing, security procedures, cash handling, and confidently resolving customer enquiries
• Maintained strong visual and store standards, contributing to a 60% uplift in customer satisfaction and consistently meeting high store KPIs achieving a 15% sales increase last quarter through effective upselling and personalised product recommendations.
• Piercing trained, delivering safe, professional services for customers, completing 20+ piercings per month, highly skilled at providing calm guidance to nervous clients.
• Demonstrated leadership and versatility by offering styling advice, supporting new starters, and balancing sales, service, and specialist duties during high-pressure periods.
• Created a warm, welcoming environment by greeting customers, arranging fitting rooms, and delivering service that contributed to a 95% positive customer satisfaction score.
• Organised and replenished stock across the shop floor and stockroom, maintaining a 98% stock accuracy rate and ensuring a consistently well-presented store.
• Upsold accessories and provided gift-wrapping services, driving a 20% increase in average transaction value and enhancing and creating a premium shopping experience.

Style Advisor (Sales Assistant) - Boden - Park Royal

(2024-01 - 2024-05)

• Created a warm, welcoming environment by greeting customers, arranging fitting rooms, and delivering service that contributed to a 95% positive customer satisfaction score.
• Organised and replenished stock across the shop floor and stockroom, maintaining a 98% stock accuracy rate and ensuring a consistently well-presented store.
• Upsold accessories and provided gift-wrapping services, driving a 20% increase in average transaction value and enhancing and creating a premium shopping experience.

Freelance Pop-up Bridal Sales Assistant - Freelance Pop-up Bridal Sales Assistant - Canary Wharf

(2025-09)

• Supported 15 brides per event with personalised styling for premium bridal accessories, ensuring each client felt confident and cared for.
• Achieved an 73% conversion rate at pop-up events through tailored recommendations and strong product knowledge.
• Contributed to consistent event success by helping the team reach 100% of daily sales targets in fast-paced, high-turnover environments.
• Delivered a luxury customer experience by managing fittings, client communication, and product presentation with professionalism and sensitivity.

BA - Psychosocial Studies - Goldsmiths University Of London (2023)

Advanced Levels - St Dominic's Sixth Form College (2021 - 2023)