HSE & Facilities Manager at DHL-Rugby (2024-08 – Present)
- Coordinated building and maintenance projects, minimising disruption to ongoing operations.
- Managed contractors to expedite necessary repairs and keep maintenance schedules.
- Applied data analysis and problem-solving to optimise process reliability.
- Updated security measures, enhanced overall site safety and security.
- Centralised waste management systems for better environmental sustainability.
- Ensured health and safety compliance through rigorous inspections and audits.
- Responded promptly to emergency situations, ensuring minimal impact on operations.
- Created and reviewed risk assessments and Safe Systems of Work to maintain a safe working environment.
- Supported operational staff and management with Safety Conversations, Hazard Reporting and Incident Reporting.
- Continued to support the certification of ISO 14001 and 45001.
Compliance Coordinator at DHL-Rugby (2021-06 – Present)
- Worked directly for the H&S and Facilities Manager in a supporting role, to assist with all general site related H&S, Environmental and Facilities/Contractor requirements daily.
- Implemented certification of 14001 and 45001 ISO Standards, followed by the subsequent migration and maintenance of a 9001, 14001 and 45001 Integrated Management System.
- Led employee engagement committees for Health and Safety, Environmental (GoGreen) and the Engage and Involve group - organising and coordinating safety workshops, CSR events such as Litterpicking and Tree Planting, and charity events.
- Collected, reviewed and presented various KPI and statistical data to senior leadership team
Compliance Coordinator at DHL-Coventry (2017-07 – 2021-06)
- ISO 9001, 14001 and 45001 maintenance and audits
- Various compliance Administration tasks for a Transport operation handling scrap metal, asbestos waste and home deliveries.
- These tasks included managing and filing asbestos notes, waste transfer notes, training files
- Organising and monitoring driver CPC courses
- Managing vehicle maintenance records
- Compiling and storing environmental data such as fuel usage, emissions data and waste data
- Supporting the on site call centre during COVID when call centre furloughed - booking in waste collections and speaking to both customers and engineers
Call Centre Agent / Team Leader at DHL-Coventry (2014-09 – 2017-06)
I began my DHL journey as a call centre agent.