Cheryl Johnstone

I am a highly organised, focused individual with a proven track record of excellent customer service. I take a holistic approach to liaising with colleagues and customers, knowing that tone of voice, body language and presentation is key to making a good first impression. I know the importance of approaching each person individually and I realise that every person is different and their needs should be treated in a personal manner.

I am flexible in my approach to work and pay meticulous attention to detail. I have qualifications and experience in retail, waitressing and hairdressing, but I am very keen to expand my experience into other areas and sectors. My time keeping and attendance are excellent and I am very eager to undertake any further training.

I know that communication is key when working in such a role. I also know how to listen to the customer, keep a calm environment and put the customer at ease. I'm not afraid to get stuck in to tasks or get my hands dirty and I love seeing results and reaching the end goal with my high cleaning standards.

Catering Supervisor - Pavilion Cafe - Hawick, Scottish Borders

(2021-05)

Coffee Shop Assistant - Johnstons of Elgin - Hawick

(2019-07 - 2020-07)

This was a temporary contract for a year only, but in this year I was trusted with handling money, waiting on tables, cleaning tables and essentially giving customers the best experience and journey at the coffee shop with great customer service/a friendly face

Customer Service Assistant - B&M Bargains

(2015-01 - 2019-06)

Voluntary Assistant Florist - The Flower Pot - Hawick

(2015-03 - 2015-06)

In society today it has been difficult to find work, however that didn't diminish my hope or motivation. I approached my job Scotland with my desire to work whether it was paid or as a volunteer experience. I gleefully accepted a short term placement (12 weeks) at The Flower Pot. I further enhanced my experience in customer service and developed my organisational skills, presentation skills and cleaning skills.

Sales Assistant - Ethel Austins - Hawick

(2008-01 - 2010-12)

• Providing a quality customer service
• Stock and inventory control
• Liaising with Suppliers
• Handling money
• Operating the tills
• Keeping the store tidy and presentable

NVQ Level 1 Hairdressing - Hairdressing - Borders College (2018-08)

Introduction to Counselling - Counselling - Borders College (2014-01 - 2014-12)

Retail (SVQ Level 2) - Retail - City and Guilds (2008-01 - 2010-12)

Standard Grade Computing - Computing - Hawick High School (2003-01 - 2007-12)

Standard Grade English - English - Hawick High School (2003-01 - 2007-12)

Art and Design Intermediate 1 - Art and Design - Hawick High School (2003-01 - 2007-12)