Cheryl McNeil

I'm an enthusiastic and customer-focused individual with over 30 years' experience in customer service gained from the retail, hospitality and manufacturing industries. I am adept at managing teams, working with customers and complaints handling. I am extremely organised with great communication skills, and have a customer-focused ethos.

Team Leader - John Lewis Plc (Waitrose & Partners) - Hythe, Kent

(1997-01 - 2024-01)

My last role for Waitrose was as a Team Leader within the Replenishment department. My role included the day to day management of the team, including running the shop floor in place of manager absence, opening and closing the store (including being on call during out of shop hours) and providing rotas across the store.

• Customer service
• Management of the Replenishment team
• Stock replenishment
• Complaint handling
• Key Holder (locking up the shop and running the store when doors closed)
• Training of junior and new team members across the store
• Rota creation for the store
• Cash handling
• Manual handling (health and safety)
• Compliance and legal checks

Dinner Lady - Hythe Bay Primary School

(1994-01 - 1997-01)

I worked as a Dinner Lady for Hythe Bay Primary School, where I was responsible for planning and serving meals to students and staff.

• Meal preparation and serving
• Food safety and hygiene

Assembler - Portex

(1987-01 - 1992-01)

I worked as an Assembler for a medical manufacturing company, producing products for organisations such as the NHS.

• Component Assembly
• Health and safety compliance

Supermarket Assistant - Presto

(1985-01 - 1987-01)

I worked as a Supermarket Assistant for Presto, serving customers on the Checkout team.

• Customer service
• Cash handling

Level 2 - Customer Service - City & Guilds

CSE - Brockhill Park School