Chibuike Okoli

Motivated student pursuing a Bachelor of Science in Software Engineering, eager to apply foundational knowledge in a practical setting. Demonstrates strong problem-solving skills and adaptability through various roles in hospitality and retail, where effective communication and teamwork contribute to positive customer experiences. Committed to continuous learning and development, aiming to make meaningful contributions while gaining valuable industry insights.

Energetic Hospitality

Worker with flair for creating welcoming and memorable guest experiences. Skilled in managing busy environments while delivering top-notch service. Strong communicator with talent for resolving issues quickly and maintaining high standards.

Committed to ensuring customer satisfaction and contributing positively to team dynamics. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.

Hospitality Worker - York Racecourse - York

(2025-11 - 2026-05)

• Warmly greeted customers to build rapport and create welcoming atmosphere.
• Maintained high standards of cleanliness throughout establishment, preparation tables and dining areas.
• Followed hygiene regulations by sanitising tables, thoroughly washing dishes and cleaning preparation areas regularly.
• Took orders and made suggestions to guest tastes and preferences.
• Helped set up and deliver hospitality events, including corporate and VIP events.
• Delivered exceptional customer service, promptly responding to requests and maintaining high satisfaction levels.
• Removed dirty dishes, cups and waste from tables where appropriate, asking for additional courses and drinks for upselling purposes.
• Adapted to various roles within the hospitality team, demonstrating flexibility and a broad skill set.
• Took payments using card readers and POS machines.
• Maintained excellent customer satisfaction by proactively assisting with requests and going the extra mile to provide enjoyable customer experiences.
• Achieved excellent client satisfaction by delivering exceptional and attentive service.
• Processed payments accurately, handling cash, credit card transactions, and issuing receipts.
• Stayed in line with company procedures, processes and health and safety regulations.
• Collaborated effectively with kitchen staff to provide smooth, efficient food service to diners.
• Managed reception and front-of-house responsibilities effectively, delivering professional, prompt service to minimise guest wait times.
• Kept front-of-house areas for clean, safe environment welcoming staff and customers.
• Prepared for guest arrival, directing housekeeping to ready rooms and add special welcoming touches.
• Collaborated with kitchen and dining room staff to ensure seamless service delivery during peak dining hours.
• Remained composed during periods of high volume to preserve hospitable experience for guests.
• Ran food and drinks to tables within tight deadlines, maintaining smooth operations.

Warehouse Worker - Future manufacturing - Halifax

(2026-01 - 2026-04)

• Picked orders to meet productivity targets.
• Picked and packed customer orders with accuracy, meeting daily productivity targets.
• Cleaned and maintained warehouse in compliance with safety standards.
• Understood warehouse product placement, enabling efficient picking and packing services.
• Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
• Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.
• Loaded and unloaded goods from delivery vehicles, adhering to strict safety protocols.
• Assisted in the packaging of goods, preparing them for shipment or collection.
• Identified and removed damaged products, quickly replacing items with quality stock to minimise customer delays.
• Scanned, sorted and diverted packages to appropriate warehouse departments for ease of access and accurate tracking.
• Selected, stored and used appropriate equipment to perform picking and packing tasks.
• Reported missing or damaged items to management, quickly resolving stock issues to maintain production line efficiency.
• Maintained excellent physical fitness levels to safely lift and manoeuvre heavy orders and deliveries.
• Transferred materials weighing up to 10kg above head using safe manual lifting techniques.
• Assessed packages and counted stock to ensure delivery accuracy before unloading and processing.
• Regularly exceeded performance and productivity targets through accurate, efficient picking and packing.
• Followed strict guidelines for handling hazardous materials, prioritising safety and compliance.
• Picked orders to reach Key Performance Indicator (KPI) targets.
• Restocked shelves with strict attention to detail, utilising time management and organisation skills to maximise efficiency.
• Managed returns process, inspecting goods for damage and processing refunds or exchanges.
• Sorted and processed cargo into assigned categories before shipping.

Sale Assistant - Exotic batik fantasy - Anambra

(2024-02 - 2024-11)

• Assisted customers in selecting products, offering detailed advice to meet their needs.
• Kept shelves neat, clean and organised through visual merchandising.
• Handled customer enquiries, providing prompt responses to questions about products and services.
• Collaborated with team members to achieve sales targets and contribute to store success.
• Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
• Maintained a tidy and safe shopping environment, following health and safety guidelines.
• Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
• Handled customer returns, refunds and exchanges at customer service desk.
• Processed sales transactions accurately, handling cash and card payments efficiently.
• Shared new products and promotions with customer to encourage sales.
• Advised customers on product range, price, delivery, warranties and product use.
• Maintained an up-to-date knowledge of product features, benefits, and availability.
• Met sales targets through proactive promotion and excellent customer service.
• Cultivated excellent customer relationships by providing helpful, friendly and attentive service.

Bachelor of Science - Software engineering - Ubic, university of Bradford (2025-10 - 2028-02)