Chitra Chavan

I am a sales professional with a background in telemarketing and customer service. My aim is to make a significant impact in a vibrant and dynamic organization. Confident in my ability to thrive in new roles, I am dedicated to driving results and contributing to the overall success of the company. As a committed team player, I consistently go above and beyond to provide outstanding customer service.

Sales Associate, SGD Management 2023/09 – present | Edinburgh

• Assisted clients in selecting the ideal products and services tailored to their needs and preferences.
• Worked together with team members to reach sales goals and help the sales department succeed.
• Learning new trends and products in the industry to give clients good advice and information.
• Upselling premium products to potential customers.
• Updating stock inventory and merchandising the products for effective display.
• Operated the cash register as well as end-of-day cash reconciliation ensuring correct sales.

Telemarketing Executive,

Hindustan Times (HT Media)

2018/10 – 2021/01 | Mumbai

• Made outbound calls to potential customers, promoting Hindustan Times Media Limited's products and services.
• Handled incoming inquiries, providing information about offerings in a professional and engaging manner.
• Built and maintained strong relationships with customers, ensuring high levels of satisfaction and retention.
• Consistently met sales targets by employing effective persuasion and negotiation techniques.
• Kept accurate records of interactions and transactions, updating customer information in the database.
• Collaborated with the sales team to identify opportunities for upselling and cross-selling.

Bachelors of Commerce, University of Pune