Chitra Chavan

I am a sales professional with a background in telemarketing and customer service. My aim is to make a significant impact in a vibrant and dynamic organization. Confident in my ability to thrive in new roles, I am dedicated to driving results and contributing to the overall success of the company. As a committed team player, I consistently go above and beyond to provide outstanding customer service.

Sales Associate, SGD Management 2023/09 – present | Edinburgh

•Assisted clients in selecting the ideal products and services tailored to their needs and preferences.

•Worked together with team members to reach sales goals and help the sales department succeed.

•Learning new trends and products in the industry to give clients good advice and information.

•Upselling premium products to potential customers.

•Updating stock inventory and merchandising the products for effective display.

•Operated the cash register as well as end-of-day cash reconciliation ensuring correct sales.

Telemarketing Executive,

Hindustan Times (HT Media)

2018/10 – 2021/01 | Mumbai

•Made outbound calls to potential customers, promoting Hindustan Times Media Limited's products and services.

•Handled incoming inquiries, providing information about offerings in a professional and engaging manner.

•Built and maintained strong relationships with customers, ensuring high levels of satisfaction and retention.

•Consistently met sales targets by employing effective persuasion and negotiation techniques.

•Kept accurate records of interactions and transactions, updating customer information in the database.

•Collaborated with the sales team to identify opportunities for upselling and cross-selling.

Bachelors of Commerce, University of Pune