Chloe Douglas

Highly accomplished Executive Assistant with strong People Operations and business support experience, trusted by Directors and senior leadership teams to provide discreet, proactive and commercially aware support. Skilled in managing complex diaries, inboxes, meetings, priorities and stakeholder relationships, while ensuring leaders are able to operate effectively and focus on strategic objectives. Brings a calm, organised and solutions-focused approach, with proven experience across executive support, internal operations, recruitment coordination, onboarding, HR administration, policy development and process improvement.

Recognised for taking ownership, anticipating needs, creating structure and delivering work to a high standard in fast-paced, confidential and evolving environments.

Executive Assistant — People Operations & Business Support - Forward Education

(2024-04)

Trusted operational and people-side anchor to the Director of a fast-paced business, taking end-to-end ownership of the executive support, internal HR function and operational infrastructure that allows leadership to focus on sales, client work and growth.

• Free the Director's diary for sales visits, client meetings and revenue-generating work by owning the operational, administrative and people layer of the business end-to-end behind them.
• Provide proactive Director-level support spanning complex diary and inbox management, meeting coordination and high-stakes stakeholder communication.
• Run the internal HR function day-to-day — recruitment, advertising, CV screening, interviewing, onboarding, employee lifecycle and confidential people matters — with external HR advisory support on hand for complex or escalated matters.
• Author and maintain the organisation's policies and procedures across HR, operations, Health & Safety and compliance, embedding consistent standards across the business.
• Secured Forward Education's Carbon Neutral Britain certification, leading the project end-to-end from assessment through to accreditation.
• Implemented Breathe HR from the ground up, transforming HR administration, employee records and reporting into a single, reliable source of truth.
• Led the migration from server-based systems to a cloud-first environment, materially improving collaboration, accessibility and business continuity.
• Take proactive ownership of project work across the business — scoping, driving and delivering without waiting for direction from leadership.
• Manage the wider operational admin function — expenses, banking, insurance renewals, Health & Safety, facilities, databases and first-line IT support — keeping the business running cleanly behind the scenes.
• Act as the organisation's Mental Health First Aider (MHFA), embedding wellbeing into everyday operational practice.

Executive Assistant & Office Operations Manager - Pegasus Care / Bloom Support

(2018 - 2024)

Comprehensive executive, operational and people support across a multi-company care group — direct partner to the CEO and wider leadership team, with operational ownership across administration, HR coordination and digital transformation.

• Managed executive diaries, confidential correspondence and operational priorities for the CEO within a high-demand, multi-site environment.
• Oversaw day-to-day office operations including administration, finance liaison, HR coordination and facilities support across the group.
• Led Health & Safety administration across multiple sites, ensuring consistent compliance and a single coordinated approach.
• Coordinated operational and digital transformation projects, including the implementation of electronic care-planning and supporting digital systems.
• Partnered closely with technical teams and external developers to translate operational needs into successful project delivery.
• Built trusted, cross-functional relationships and became the go-to operational contact for the leadership team.
• Supported tender and accreditation activity including NHSX Digital Social Care approval work.
• Delivered process improvements that measurably enhanced efficiency, consistency and quality across the business.

Personal Assistant - Amir & Co

(2015 - 2018)

• Managed executive schedules, appointments, meetings and UK and international travel.
• Prepared professional correspondence, reports and business documentation to a consistently high standard.
• Coordinated meetings, client events and wider administrative activity.
• Handled confidential information with absolute discretion and professionalism.
• Conducted research and supported ad hoc projects across operational and client-facing work.
• Acted as a polished first point of contact for clients, suppliers and colleagues.

Secretary — Financial Director & Senior Management Support - Finance Direct

(2014 - 2015)

• Provided dedicated secretarial and administrative support to the Financial Director and wider senior management team.
• Set up and maintained confidential client files, compiling and organising information accurately from initial intake onward.
• Owned document and reporting processes end-to-end — typing, preparing, collating and filing reports to a consistently high standard.
• Planned, coordinated and serviced meetings, capturing accurate notes and formal minutes throughout.
• Prioritised and allocated tasks to keep workloads on track and deadlines reliably met.
• Retrieved client and market data from financial portals and websites to support senior management in effective financial planning and decision-making.

Secretary to the Managing Director - Dass Solicitors - Birmingham

(2011 - 2013)

Administrative Assistant - Birmingham City Council - Birmingham

(2009 - 2011)

Business Administration Qualification - DASS Solicitors

BTEC Diploma - Halesowen College