Executive Assistant — People Operations & Business Support - Forward Education
(2024-04)
Trusted operational and people-side anchor to the Director of a fast-paced business, taking end-to-end ownership of the executive support, internal HR function and operational infrastructure that allows leadership to focus on sales, client work and growth.
- Free the Director's diary for sales visits, client meetings and revenue-generating work by owning the operational, administrative and people layer of the business end-to-end behind them.
- Provide proactive Director-level support spanning complex diary and inbox management, meeting coordination and high-stakes stakeholder communication.
- Run the internal HR function day-to-day — recruitment, advertising, CV screening, interviewing, onboarding, employee lifecycle and confidential people matters — with external HR advisory support on hand for complex or escalated matters.
- Author and maintain the organisation's policies and procedures across HR, operations, Health & Safety and compliance, embedding consistent standards across the business.
- Secured Forward Education's Carbon Neutral Britain certification, leading the project end-to-end from assessment through to accreditation.
- Implemented Breathe HR from the ground up, transforming HR administration, employee records and reporting into a single, reliable source of truth.
- Led the migration from server-based systems to a cloud-first environment, materially improving collaboration, accessibility and business continuity.
- Take proactive ownership of project work across the business — scoping, driving and delivering without waiting for direction from leadership.
- Manage the wider operational admin function — expenses, banking, insurance renewals, Health & Safety, facilities, databases and first-line IT support — keeping the business running cleanly behind the scenes.
- Act as the organisation's Mental Health First Aider (MHFA), embedding wellbeing into everyday operational practice.
Executive Assistant & Office Operations Manager - Pegasus Care / Bloom Support
(2018 - 2024)
Comprehensive executive, operational and people support across a multi-company care group — direct partner to the CEO and wider leadership team, with operational ownership across administration, HR coordination and digital transformation.
- Managed executive diaries, confidential correspondence and operational priorities for the CEO within a high-demand, multi-site environment.
- Oversaw day-to-day office operations including administration, finance liaison, HR coordination and facilities support across the group.
- Led Health & Safety administration across multiple sites, ensuring consistent compliance and a single coordinated approach.
- Coordinated operational and digital transformation projects, including the implementation of electronic care-planning and supporting digital systems.
- Partnered closely with technical teams and external developers to translate operational needs into successful project delivery.
- Built trusted, cross-functional relationships and became the go-to operational contact for the leadership team.
- Supported tender and accreditation activity including NHSX Digital Social Care approval work.
- Delivered process improvements that measurably enhanced efficiency, consistency and quality across the business.
Personal Assistant - Amir & Co
(2015 - 2018)
- Managed executive schedules, appointments, meetings and UK and international travel.
- Prepared professional correspondence, reports and business documentation to a consistently high standard.
- Coordinated meetings, client events and wider administrative activity.
- Handled confidential information with absolute discretion and professionalism.
- Conducted research and supported ad hoc projects across operational and client-facing work.
- Acted as a polished first point of contact for clients, suppliers and colleagues.
Secretary — Financial Director & Senior Management Support - Finance Direct
(2014 - 2015)
- Provided dedicated secretarial and administrative support to the Financial Director and wider senior management team.
- Set up and maintained confidential client files, compiling and organising information accurately from initial intake onward.
- Owned document and reporting processes end-to-end — typing, preparing, collating and filing reports to a consistently high standard.
- Planned, coordinated and serviced meetings, capturing accurate notes and formal minutes throughout.
- Prioritised and allocated tasks to keep workloads on track and deadlines reliably met.
- Retrieved client and market data from financial portals and websites to support senior management in effective financial planning and decision-making.
Secretary to the Managing Director - Dass Solicitors - Birmingham
(2011 - 2013)
Administrative Assistant - Birmingham City Council - Birmingham
(2009 - 2011)
