Executive Assistant - Savills PLC - Property Management Finance (UK, Europe & Middle East)
(2021-10)
As Executive Assistant to the Head of Property Management Finance (UK/EMEA) and his leadership team—including the Heads of Client Accounting, Risk & Compliance, and Central Finance—I provide high-level operational, strategic and administrative support across multiple countries and time zones. I manage complex diaries, international travel, board governance, confidential documentation and senior-level communications while acting as a trusted partner to leadership. I prepare client proposals, support KPI tracking, coordinate policy sign-offs, and oversee governance processes across the UK and EMEA.
I designed and implemented a career development framework for 380 employees, delivered engagement initiatives that contributed to a 30% improvement in retention, and created a UK/EMEA engagement newsletter achieving a 90% open rate. I also rebuilt the Finance SharePoint site into a centralised Employee Hub and manage sensitive people-related materials with professionalism and discretion.
- Executive Assistant to the Head of Property Management Finance (UK/EMEA) and three direct reports, managing complex diaries, multi‑time‑zone coordination and international travel.
- Prepare agendas, board packs and minutes for multiple UK and EMEA Finance boards.
- Conduct bi‑weekly meetings with Finance Directors to review board actions, track deadlines and provide operational support; maintain structured action logs in OneNote.
- Hold weekly progress meetings with the Head of Property Management Finance to update on project delivery, leadership actions and team performance.
- Manage confidential documentation and oversee all expenses, including sole responsibility for the company credit card.
- Produce client proposal documents and ensure all 34 departmental policies are updated annually, including creating supporting how‑to guides.
- Strategic partner to senior leadership and HR, supporting the Employee Engagement Strategy across UK/EMEA.
- Designed and implemented a UK-wide standardised interview pack for managers.
- Lead internal senior Finance promotions, including designing promotion criteria, candidate questions and supporting documentation.
- Mentor upcoming senior administrators, providing structured development support.
- Designed and implemented a career development framework for 380 employees.
- Support exit-interview analysis and provide strategic recommendations to improve retention and communication.
- Manage probation feedback processes for 70 team leaders across the UK, ensuring timely documentation, appropriate training support and early intervention to avoid unnecessary PIP escalation.
- Delivered engagement initiatives contributing to a 30% improvement in retention.
- Created and managed a UK/EMEA engagement newsletter with a 90% open rate, running successfully for four years.
- Rebuilt the Finance SharePoint site into a centralised Employee Hub, improving communication and accessibility.
- Designed and implemented a New Starter Pack, including an interactive SharePoint guide and welcome message from the Head of Property Management Finance.
- Lead the "Recognising Excellence" monthly award programme, coordinating nominations and prize distribution.
- Introduced monthly Finance-wide Teams updates for 368 employees to improve communication and transparency.
- Designed and personally deliver the Finance Induction programme, including interactive polls and knowledge checks; consistently rated 4.9/5 by delegates.
- Member of the Savills Neurodiversity Board (2021–2023).
- Created a company-wide booklet celebrating neurodivergent colleagues and their strengths; published globally on the Savills website in March 2023.
- SharePoint & Finance hub rebuilt and management
Personal Assistant to Directors - Black Square Advisory - Corporate Accounting, Manchester
(2020-10 - 2021-09)
- Prepared polished presentations, strategic documents, and internal communications.
- Provided high-level EA support to two directors, enabling strategic leadership focus.
- Managed complex diaries, travel, and competing priorities.
- Coordinated client engagement, meeting preparation, and follow-up actions.
- Built trusted relationships through discretion and proactive problem-solving
Senior Sales Coordinator - Gateway Motors - Manchester
(2020-06 - 2020-10)
- Coordinated stock collection and delivery with BCA and logistics providers.
- Ensured vehicles were prepared to a high standard for customer handover.
- Drafted internal policies and procedures to support operational consistency.
- Built spreadsheets to track stock and departmental performance.
- Supported the Managing Director with day-to-day departmental oversight.
Company Secretary - Jones Homes - Alderley Edge
(2018-06 - 2020-06)
- Coordinated Directors' weekly construction meetings, agendas, and progress reports.
- Managed communication flow across construction teams, surveyors, and site managers.
- First point of contact for solicitors handling client exchanges and completions.
- Oversaw diary management, email screening, and meeting documentation.
- Delivered customer care support across internal teams and legal partners
Company Secretary - Brookson - Warrington
(2018-01 - 2018-06)
- Utilised NAV to manage tasks and monitor workflows.
- Conducted credit checks using CreditSafe.
- Completed compliance cards with accurate authorised codes.
- Investigated missing information and reported findings to management
Front Desk/Spa Receptionist, Reservations & back-office accounts - Daniel Thwaites (Cotton Hotel) - Knutsford
(2016-09 - 2018-01)
- Managed front desk reception, providing a professional and welcoming service to hotel and spa guests.
- Handled hotel and spa reservations, ensuring accurate booking management and customer satisfaction.
- Managed out-of-office reservations, coordinating bookings, amendments and cancellations.
- Responded to guest enquiries via telephone, email and in person, resolving issues promptly and efficiently.
- Processed guest check-ins and check-outs, maintaining high standards of customer service.
- Coordinated spa appointments and maintained booking schedules to maximize occupancy and revenue.
- Assisted with back-office accounting duties, including invoicing, payment processing and account reconciliation.
- Maintained accurate guest records and ensured compliance with company procedures and data protection requirements.
- Worked closely with housekeeping, spa and hospitality teams to ensure seamless guest experience.
- Managed cash handling, card transactions and daily balancing procedures.
- Supported administrative and operational activities to ensure the smooth day-to-day running of the hotel and spa.
Data Entry Assistant - Direct Redress - Knutsford
Summer Role
- Input and updated data accurately across company systems.
- Checked records for accuracy and corrected discrepancies.
- Processed documentation and maintained electronic records.
- Handled confidential information in line with company procedures.
- Supported the wider team with administrative tasks.
- Demonstrated strong attention to detail and organisational skills.
Front Desk Receptionist & PA to General Manager - Arnold Clark - Northwich
(2012-06 - 2015-01)
- Managed incoming calls and client enquiries.
- Maintained spreadsheets for operational overviews.
- Organised and delegated tasks within the GM's daily operational checklist.
- Managed income cars from BCA.
- Provided inspections on incoming and outgoing stock.
- First point of call for aftercare customers
