Chloe Foy

Facilities Coordinator - Kudos - Warrington, UK

(2025-08 - 2025-10)

Customer Service Advisor - Regenda Homes - Liverpool, UK

(2025-03 - 2025-08)

Responsive Repairs
Customer service
Call handling (average 42 calls per day)
Housing knowledge
Liaising with external companies daily such as M&Y, Redwing, ACORN and many more

Senior Co-Ordinator - JC Construction - Huyton, UK

(2024-07 - 2024-12)

Assistant Manager - Hampton by Hilton - Liverpool City Centre, UK

(2023-08 - 2024-06)

Overseeing and Handling Check In/Check outs, Welcoming VIP's and completing daily checklists as well as daily briefings
Duty Management
Managing all hotel operations
Reporting directly to Hotel Operations Manager. Covering all departments of the hotel; F/O, F&B, HSK, BAR, Reservations, Admin

Supervisor (Front Office/Partial F&B) - Burj Al Arab - Dubai, UAE

(2022-10 - 2023-01)

Referred by sister property, Jumeirah Beach Hotel.

Managed front office operations and oversaw the openings of new restaurants and bars
Welcomed VIP guests, scheduled work shifts, and provided staff promotions and warnings
Handled check-ins and check-outs, conducted daily briefings, and managed UMA bar and events at the SAL pool and restaurant

Team Leader – Club Lounge (pre-opening team) - Atlantis the Royal - Dubai, UAE

(2022-06 - 2022-10)

Worked as part of the pre-opening team for Atlantis the Royal as team leader for the club lounge.

Oversaw check-ins/check-outs, welcomed VIP guests, and assisted with the F&B department
Conducted daily briefings and one-on-one meetings, ensuring the lounge was ready for the hotel's opening

Guest Services Executive/Departmental Trainer - Jumeirah Beach Hotel - Dubai, UAE

(2021-09 - 2022-06)

Provided VIP check-in/out and restaurant bookings, delivering 5-star premium service
Managed three daily events, fostering personal connections with guests and enhancing their experience
Awarded "Shero of the Month" within three months of joining, recognized for outstanding performance
Appointed as a departmental trainer, responsible for training new employees and reporting progress to the director of rooms

Receptionist/Sales Consultant - David Lloyd Leisure - Warrington, UK

(2020-01 - 2021-08)

Worked in the sales and reception department. Conducted sales calls, booked appointments, and provided tours to potential new members
Graduated from the in-house future leader program and delivered personalized, premium service

Food and Beverage Assistant - David Lloyd Leisure - Warrington, UK

(2019-03 - 2020-01)

Provided premium customer service in the food and beverage department, gaining F&B sector experience
Developed skills and knowledge related to the role

About