Chloe Hadley
Friendly, reliable, and highly motivated professional with Level 2 Business Studies qualification
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About
A friendly, reliable, and highly motivated professional who has recently completed a Level 2 Business Studies qualification at Sandwell College. Through academic studies and hands-on work placements across retail and hospitality, I have developed strong communication, customer service, and organizational skills. I have a proven ability to remain calm under pressure, support team members, and deliver excellent service in fast-paced environments.
Equipped with a solid understanding of business operations, marketing, and finance, I am eager to secure an opportunity where I can contribute to a dynamic team and continue developing my skills.
Experience
Work Experience Placement at British Heart Foundation
- Delivered high-quality customer service on a busy shop floor and handled a wide range of public inquiries to resolve customer questions
- Sorted and organized public donations, tagged items for pricing, and restocked shelves with appealing visual displays
- Gained a deep understanding of standard retail operations and stock rotation practices in a fast-paced environment
Work Experience Placement at SWAP Shop (Sandwell College)
- Welcomed visitors and assisted customers with retail inquiries
- Actively maintained clean, appealing store displays
- Applied classroom business knowledge directly to a real-world shop setting
- Learned how the visual presentation of stock directly influences customer interest
- Developed vital teamwork skills by coordinating daily tasks with peers to keep the shop running smoothly
Work Experience Placement at Birmingham Wholesale Market
- Handled essential daily office duties including photocopying, printing vital documentation, and utilizing Microsoft Excel for basic data management
- Learned behind-the-scenes administration required to support a large market environment
- Learned how accuracy in data entry and organizational maintenance helps prevent communication errors
- Greatly strengthened practical IT literacy and workplace communication skills
Hospitality Assistant (Trial Shift) at Boars Head World Buffet
- Greeted arrivals and guided guests to tables
- Provided friendly customer service
- Quickly cleared and sanitized dining areas during a high-volume restaurant service
- Learned how to remain calm, focused, and polite under pressure
- Demonstrated importance of split-second time management and strong team collaboration
Education
Level 2 Business Studies in Business Studies – Sandwell College (2026)
BTEC Level 2 Finance Exam in Finance – Sandwell College (2026)
BTEC Level 2 Marketing Exam in Marketing – Sandwell College (2026)
GCSE English Language (Resit) in English Language – Sandwell College (2026)
Pearson Edexcel Functional Skills in Mathematics (Entry Level 3 - F3) in Mathematics – Sandwell College (2026)
Pearson BTEC Level 1 Introductory Diploma in Business in Business – Sandwell College (2025-06)
GCSE English Language in English Language – Sandwell College (2025-06)
Pearson Edexcel Functional Skills in Mathematics (Entry Level 2) in Mathematics – Sandwell College (2025-07)
GCSE English Language in English Language – Walsall College (2024-06)
GCSE Mathematics in Mathematics – Walsall College (2024-06)
Pearson BTEC Level 1/Level 2 Tech Award in Health and Social Care in Health and Social Care – Arena Academy (2023-05)
Pearson BTEC Level 1/Level 2 Tech Award in Digital Information Technology in Digital Information Technology – Arena Academy (2023-06)
GCSE English Language in English Language – Arena Academy (2023-06)
GCSE English Literature in English Literature – Arena Academy (2023-06)
GCSE Geography in Geography – Arena Academy (2023-06)
GCSE Mathematics in Mathematics – Arena Academy (2023-06)
GCSE Combined Science (Trilogy) in Science – Arena Academy (2023-06)
GCSE Food Preparation and Nutrition in Food Preparation and Nutrition – Arena Academy (2023-06)
