Receptionist/Client Care Assistant at Medivet Broadbridge (Harvest Veterinary Clinic) (2021-04 – 2026-02)
- Carrying out reception duties, greeting clients on arrival and updating records
- Answering client phone calls, responding to client emails and managing messages
- Managing the practice diary to ensure appointment availability is optimised to team skillset
- Triaging the impact of emergency appointments, contacting clients and rearranging as needed
- Ensuring appointment slots are available for clients to book online
- Processing any repeat prescription requests
- Submitting client referrals
- Processing all insurance claims for the clinic whilst informing clients of any excess/co-payments owed
- Overseeing debts owed to the clinic
- Submitting daily/weekly banking reports and facilitating G4S money collections
- Managing/ordering the clinics stationary stock
Administrator at Pound Hill Medical Group (NHS) (2017-01 – 2021-12)
- Scanning of medical inbound documents
- Coding and processing of medical letters/documents
- Proof reading and preparation of documents to be presented to the onsite Doctors
- Managing personal medical records which can include deductions and sending records to PCSE
- Managing/ordering the Surgery's stationery stock
- Managing/ordering the Surgery's medical supply stock
- PSA recall which includes spreadsheet management and contacting patients who are due a blood test
- Keeping an up-to-date record of all patients lab reports and contacting when due a test
- Coding and processing of NHS 111 and out of hour documents
- Booking in patients with learning disabilities for review appointments
- Covering Secretarial phone calls (Referral Queries)
Key-holder at FatFace (Gatwick Airport) (2011-01 – 2016-11)
- Responsible for completing stock recalls within set deadlines
- Assisted in the planning and execution of sale and full price launches
- Managing our stockroom and receiving deliveries
- Worked alongside management to implement effective daily and weekly routines to improve store efficiency and commerciality
- Full accountability for the store and 14 crew members in management absence
- Managing tills and completing end of day banking
Part time sales assistant at Accessorize (2010-01 – 2010-12)
Part time sales assistant in the summer holiday period which included general Retail tasks such as customer service and stock replenishment
Part-time sales assistant at Debenhams, Crawley (2009-01 – 2010-12)
Part-time sales assistant for 9 months where I began to learn what is important in the retail business
- Working on the tills which included taking cash/card payments
- Completing stock replenishments
- Making the store look presentable
