Chloe Smith

Friendly and professional receptionist with experience in hotel reception, guest services, and hospitality environments. Skilled in welcoming guests, managing bookings, handling customer enquiries, and creating positive customer experiences. Experienced working in fast-paced venues while remaining calm, organised, and customer-focused. Strong communication and teamwork skills with a passion for hospitality and delivering excellent service.

Receptionist at Fairgame (2025-08 – Present)

• Welcome guests professionally and assist with bookings and enquiries.
• Provide excellent customer service to ensure guests feel comfortable and supported.
• Explain venue facilities and direct guests appropriately.
• Handle customer questions confidently in a busy environment.

Caddie / Host at Swingers (2024-09 – Present)

• Greet customers and explain venue activities and services clearly.
• Deliver attentive customer service in a fast-paced hospitality setting.
• Assist customers throughout their visit to ensure a positive experience.
• Work closely with team members to maintain smooth service.

Waitress / Bar Staff at Electric Shuffle (2023-10 – 2024-04)

• Served food and drinks while maintaining excellent customer service standards.
• Built strong communication skills through daily interaction with customers.
• Worked efficiently under pressure during busy periods.

Waitress / Floor Staff at Bar Elba (2023-07 – 2023-09)

• Delivered food and drinks promptly while ensuring customer satisfaction.
• Supported team operations in a busy hospitality environment.
• Maintained a friendly and professional approach with guests.

Bar Staff at Gravity Active Entertainment (2021-09 – 2023-06)

• Prepared drinks and served customers in a busy entertainment venue.
• Learned to remain calm and focused during high-pressure situations.
• Provided welcoming and attentive service to guests.

Receptionist at Premier Inn (2021-06 – 2021-09)

• Checked guests in and out while providing a professional welcome.
• Answered guest enquiries and supported customers throughout their stay.
• Created a welcoming atmosphere through excellent communication and customer care.

A Level in Business Management – St Francis Xavier Sixth Form College (2019 – 2022)

GCSE in Graphic Design / Drama – The Norwood School Visual and Performing Arts (2014 – 2019)