Chloe Wragg

Approachable, reliable and enthusiastic individual seeking a part-time Sales Associate role. Confident communicator with hands-on experience delivering excellent customer service, building rapport quickly, handling transactions accurately, and staying calm and efficient under pressure in fast-paced environments.

Waitress at Greene King PLC (2025-06 – Present)

• Delivered friendly, fast and attentive service to customers, building the kind of rapport and trust that drives repeat custom - a core sales associate skill.
• Processed high volumes of cash, credit card and voucher transactions accurately using POS terminals, demonstrating reliable point-of-sale experience.
• Proactively recommended menu items to guests, effectively upselling and increasing order value.
• Handled customer complaints and concerns with empathy, resolving issues quickly to maintain satisfaction - directly transferable to handling objections in a retail setting.
• Maintained a clean, well-presented dining area, reflecting strong attention to detail and store presentation standards.
• Worked efficiently during high-volume peak periods, staying organised and calm under pressure.

Play Worker at Woody's Out of School Club (2026-07 – 2026-09)

• Engaged confidently with children, parents and carers daily, building strong communication and customer-facing skills relevant to a retail sales floor.
• Planned and led group activities, demonstrating initiative and the ability to engage and hold the attention of varied audiences.
• Handled parent/carer queries and concerns professionally and promptly, reflecting strong problem-solving and customer service ability.
• Worked as part of a small team in a fast-paced setting, multitasking effectively to keep sessions running smoothly.
• Maintained a safe, organised environment, showing reliability and attention to detail.

Sports Activity Leader at Northamptonshire Sport (Northampton College) (2025-01 – 2025-03)

• Organised and led inter-school sports competitions, coordinating logistics and promoting participation - skills that translate directly to running sales floor events and promotions.
• Communicated clearly and confidently with students and staff, building rapport quickly with new groups of people, much like engaging customers on a shop floor.
• Provided constructive feedback and encouragement, demonstrating strong interpersonal and people skills valued in a customer-facing sales role.
• Carried out risk assessments for activities, showing strong attention to detail and a proactive approach to problem-solving.
• Managed group behaviour using positive reinforcement, demonstrating patience, leadership and the ability to stay composed under pressure.

BTEC National Extended Diploma in Sport – Northampton College (2026)

GCSEs – Northampton Academy (2024)