Chloerose Smith

I have over 10 years of experience in customer service, most recently working as a Customer Service Advisor. I've developed strong communication, problem-solving, and administrative skills across retail and contact centre environments. I'm motivated to continue growing within customer-focused roles where I can contribute positively to team and customer outcomes.

Customer Service Advisor - Teleperformance

(2024-09 - 2026-04)

• Coordinated NHS COVID-19 vaccination bookings, ensuring accessible appointment scheduling
• Supported vulnerable individuals during peak winter periods
• Worked on the Department for Work and Pensions UCR campaign
• Verified claimant information using multiple databases to ensure accurate benefit decisions

Customer Service Assistant - Marks & Spencer

(2023-07 - 2024-03)

• Maintained stock levels and ensured product freshness
• Processed transactions efficiently at checkout
• Delivered high-quality customer service and resolved queries

Customer Service Assistant - Sainsbury's

(2015-03 - 2023-07)

• Delivered friendly, efficient customer service
• Handled transactions including cards, gift cards, and coupons
• Built strong customer relationships to encourage repeat business

Receptionist - MI Taxi Service

(2011-04 - 2013-11)

• Managed phone bookings and customer enquiries
• Handled complaints and resolved issues professionally
• Worked nights and weekends in a fast-paced environment

Manor Park Community School

North Warwickshire and Hinckley College