Eliora Ofori

Dedicated and adaptable professional committed to supporting individuals from diverse and often vulnerable backgrounds. Experienced in handling sensitive situations, including complaints and complex customer enquiries, using a calm, empathetic, and solution-focused approach. Strong communication and interpersonal skills enable me to build trust, manage challenging conversations, and deliver effective, person-centred support.

Proactive and resilient, with a consistent focus on achieving positive outcomes and delivering high-quality service.

Customer Service Advisor - AKG EMPLOYMENT LTD

(2025-10)

• Act as the first point of contact for participants, providing support to individuals from diverse and often vulnerable backgrounds.
• Deliver proactive and responsive customer service via inbound calls, handling sensitive enquiries and complaints with a calm, empathetic, and solution-focused approach.
• Support onboarding onto employment programmes, assessing individual needs, and signposting participants to appropriate services.
• Maintain accurate records using internal systems while managing multiple cases in a fast-paced environment.

Project Officer - The National Energy Foundation

(2024-08 - 2025-06)

Deliver advice and guidance to the public on energy efficiency, fuel poverty, and carbon reduction. Manage a caseload of customers, including vulnerable individuals facing financial and social challenges, providing tailored support and practical solutions. Address complex enquiries and day-to-day issues while advising on energy-saving measures, fuel switching, and available grants.

• Coordinate with residents, installers, and stakeholders to support project delivery, while contributing to training, reporting, and administrative functions.
• Organise meetings and provide support to steering groups, ensuring compliance with quality standards.

Retail Assistant - Primark

(2022-05 - 2024-08)

• Provided high-quality customer service in a fast-paced retail environment, handling enquiries and resolving complaints in a professional and efficient manner.
• Supported the training of new staff on store procedures, conducted stock checks, and maintained store organisation.
• Contributed to loss prevention efforts and worked collaboratively with the team to achieve store targets and deliver a positive customer experience.

Retail Assistant - Marks & Spencer

(2021-11 - 2022-02)

• Delivered excellent customer service during a high-pressure seasonal period, maintaining a professional and approachable manner.
• Quickly adapted to a variety of tasks, including operating tills, managing stock, and organising the shop floor.
• Resolved customer issues efficiently while supporting team members to ensure smooth store operations and a safe, well-maintained environment.

Waitress - Enfes Turkish Restaurant

(2021-11 - 2022-03)

• Delivered attentive and efficient customer service in a fast-paced hospitality environment.
• Built positive relationships with customers, handled requests and issues promptly, and ensured smooth service delivery.
• Demonstrated strong teamwork, communication, and problem-solving skills while maintaining high standards of service.

A Levels - Criminology, Sociology - St Paul's Catholic School

GCSEs - 6 subjects - St Paul's Catholic School